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About the Role

The Night Manager is responsible for continually focusing on achieving hotel profitability, guest and associate satisfaction while maintaining the integrity of the hotel.

Responsibilities

• Develop and maintain MOD checklist, report and training manual.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Serve as MOD during shift.
• Adhere to all Highgate Hotel policies and procedures and ensure compliance.
• Assist in creating a positive team-oriented environment which focuses on the guest.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• Perform any other duties as requested by Management.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Communicate to all departments any large change in occupancy/guest count that may affect staffing-operations on next shift or day.
• Key system/Radio Check and Return.
• Participate in M.O.D. coverage as required.
• Assist with reservations, check-in’s and check out’s as needed.
• Support Group Sales effort by entering room lists and assisting with sales staff training/development as needed.
• Handle guest’s special requests and customer complaints during shift.

Requirements

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have valid driver's license for the applicable state.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Skills

• Communication
• Customer Service
• Problem Solving
• Multitasking
• Teamwork
• Sales Support

Location

• M Social Hotel

Work Type

• Full-time

Experience Level

• 6+ years progressive experience in a hotel or related field
• 4-5 years related experience with a 4-year college degree
• 5-6 years related experience with a 2-year college degree

Education Level

• 4-year college degree
• 2-year college degree

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
• www.highgate.com