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About the Role

Seeking an individual to provide support in our on-site, signature restaurant MKT, which offers 180-degree views of downtown and a sustainable California-centric menu. This is a union extra position.

Responsibilities

• Maintain the reception area and entrance in all aspects of stocking and cleanliness.
• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Greet guests in a positive, friendly manner and make them feel welcome.
• Aim to give the best possible service, in the least obtrusive manner.
• Listen to and understand the details of guests’ inquiries, take notes if necessary.
• Accommodate guests with any special requests or allergies.
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up host/hostess stand, review guest reservations, and make recommendations as to the set-up of the room.
• Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server.
• Complete special projects (menu changes, signage, etc.) as instructed.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Inspect and maintain daily menus to ensure quality, condition and appearance.
• Develop a complete working knowledge of all menu items.
• Work harmoniously and professionally with co-workers and supervisors.

Requirements

• Prior experience working in Food & Beverage.
• One year of experience in an upscale, fine dining establishment preferred.
• Ability to perform basic mathematical equations.
• Ability to demonstrate a positive attitude at all times.
• Ability to listen effectively, empathetically and be respectful at all times.
• Ability to maintain confidentiality.
• Ability to maintain composure and stay focused.
• Ability to maintain personal integrity.
• Ability to use strong judgment.
• Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism.
• A sincere willingness to provide service to residents, guests, and peers.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.
• Flexible schedule, ability to work weekends and holidays.
• Must be fluent in English.
• Possess legal work authorization in the United States.

Skills

• Guest service
• Communication
• Problem-solving
• Attention to detail
• Teamwork

Location

• San Francisco

Work Type

• On-call
• Extra

Experience Level

• 1 year preferred

Salary/Compensations

• $34.99 per hour

Benefits

• Award winning work environment
• Excellent benefits package
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Employee Meal

About the Company

• Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
• We are a collective of individuals who strive for excellence and treat each other with respect.
• Our team members create exceptional guest experiences through a commitment to luxury with genuine heart.
• We believe in recognizing familiar faces and welcoming new ones, treating everyone as we would wish to be treated.
• Our purpose is to create lasting impressions through genuine connections with people and the world around us.

Equal Opportunity

• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.