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About the Role

The Procurement and Contracting Services (PCS) Program Specialist will provide DocuSign Customer Support and assistance to purchasers, program staff, and governmental agencies specific to Health and Human Services Procurement and Contracting, with a primary focus on routing of contracts. This role ensures timely processing, maintains regulatory compliance, and provides troubleshooting support while working under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Responsibilities

Provides DocuSign assistance to PCS staff and programs.
Administers and manages contract workflows within DocuSign, including envelope creation, routing configuration templates, and automated reminders.
Performs quality assurance assessments of all contracts and supporting documentation for contract requests received for contract execution utilizing DocuSign.
Ensures proper review to include approval and sequencing.
Troubleshoots DocuSign workflow issues, routing errors, authentication concerns, and document discrepancies.
Processes requests for contract routing to vendors and HHS Signature Authorities for contract execution.
Assists agency with PCS procurement-related issues associated with DocuSign.
Assesses, analyzes and disseminates statistic reports.
Provides technical assistance to internal and external stakeholders; identifies areas of needed change and makes recommendations to improve operations.
Responds to internal and external requests for information, regarding policy, procedures and standards.
Provides executive staff with training, policy interpretation and recommendations.
Administers all facets of DocuSign administration for the HHS System, including developing agency policy and procedures for the use of DocuSign, organizing, creating and facilitating training and managing the DocuSign Application.
Provides backup support to PCS Level 1 with CAPPS/SCOR technical assistance to staff on requisition, purchase order (PO) and contract processing.
Tests solutions to issues in CAPPS/SCOR sandbox.
Provides detailed guidance to PCS staff regarding how to resolve a system issue.
Develops and submits any Change Service Request (CSR) as necessary to resolve issues.
Assists in the testing of CAPPS/SCOR as it relates to PCS.
Works closely with the technical team to determine if the system is providing the required functionality.
Provides technical team with detailed descriptions of system inconsistencies, systemic data issues, testing scenarios issues, and other problems that prevent the system from functioning properly or meeting the requirements of PCS.
Maintains documentation that tracks the issues with testing.
Performs other duties as assigned.

Requirements

Experience in systems analysis and design work.
Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field is generally preferred.
Education and experience may be substituted for one another.

Skills

Computer systems architecture (hardware, operating systems, enterprise software, system integration)
System capabilities and limitations, including troubleshooting methodologies
System administration principles (user account management, access controls, configuration management)
State and federal procurement laws, regulations, and purchasing statutes and administrative requirements within the State of Texas
Public-sector purchasing principles, competitive bidding processes, contract compliance, and open-market sourcing
Commodity classification structures, vendor sourcing strategies, and supply chain fundamentals
Strong organizational skills with the ability to manage multiple high-priority assignments in a deadline-driven environment
Ability to maintain compliant and audit-ready records in accordance with regulatory standards
Diagnosing and resolving technical/system issues
Strong analytical and problem-solving skills with the ability to gather and evaluate complex information
Clear and effective written and verbal communication skills, including the ability to translate technical information for non-technical stakeholders
Responsive, professional customer service to technical and non-technical users
Sound judgment and proactive decision-making grounded in policy, technical knowledge, and risk assessment
Strong analytical and system-thinking skills with the ability to evaluate technical and operational requirements
Gather, validate, and interpret complex information to support data-informed decisions
Demonstrate and troubleshoot system or process issues and implement corrective solutions
Proficient in enterprise software applications, database systems, and reporting tools
Ability to work independently with minimal supervision while contributing effectively to cross-functional teams
Ability to maintain compliance, accurate, and audit-ready documentation

Location

AUSTIN

Work Type

Full time
Telework may be available

Education Level

Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field is generally preferred.

Salary/Compensations

$4,263.16 - $5,250.00 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
HHSC uses E-Verify.