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About the Role

Provides strategic and operational leadership for retail channel sales, fare media and transponder fulfillment, inventory management, and related support functions across Cubic Transportation Systems’ North American programs. This role is accountable for building a scalable, centralized operating model, driving service performance, managing key retail and supplier relationships, and ensuring cost-effective delivery that meets contractual, customer, financial, quality, security, and compliance requirements.

Responsibilities

Lead retail channel, fare media and toll transponder fulfillment, inventory, and related operational support functions across all NAM programs, ensuring service delivery, operational effectiveness, customer satisfaction, financial performance, and compliance with contractual requirements.
Develop and execute a centralized NAM retail and fulfillment strategy that drives cross-program standardization, scalability, service quality, customer experience, and long-term operating effectiveness.
Lead retail network strategy through the contactless payment transition, shifting from mass-market distribution to equity-focused access for unbanked and digitally underserved populations.
Manage national chain retail relationships, driving toward consolidated master agreements.
Evaluate and drive POS technology strategy, including transition from proprietary retail hardware to software-based integrations.
Manage assigned operating budgets, support P&L performance, monitor financial results, identify cost risks, and partner with Finance and Program leadership to improve profitability and contract performance.
Develop retail and fulfillment as revenue-contributing service lines with defined pricing, renewal targets, and margin accountability.
Establish, monitor, and report on contractual, operational, financial, and customer-facing KPIs; analyze trends; identify risks and performance gaps; and lead corrective actions.
Lead retailer, broker, vendor, and supplier strategy, including commercial negotiations, commission framework design and optimization across programs, service expectations, performance reviews, and cost optimization.
Serve as senior interface for transit and toll agency stakeholders, retail partners, fulfillment operations, vendors, suppliers, and internal leadership regarding performance, priorities, service requirements, risks, and escalations.
Partner with Integrated Supply Chain (ISC), Finance, Program Management, Services, Contracts, Quality, and other functional teams to forecast demand, manage replenishment, support invoicing, and achieve program objectives.
Provide field-level quality feedback on card stock, transponders, and retail devices as necessary through established quality feedback channels.
Oversee retail network implementation and optimization, including new product introductions, retailer onboarding, training coordination, point-of-sale materials, marketing collateral, and reporting tools.
Develop standardized onboarding playbooks deployable across all NAM programs.
Provide senior oversight of fare media (cards, tickets), toll transponders (NH E-ZPass), and related inventory across fulfillment and retail channels, ensuring accuracy, product availability, secure handling, and timely distribution.
Evaluate and manage third-party fulfillment bureau relationships where applicable.
Lead, coach, and develop assigned leaders and team members, including workforce planning, staffing, goal setting, training, performance feedback, recognition, succession planning, and accountability for operational and quality objectives.
Coordinate with offshore teams (India) for reporting, commission processing, and back-office fulfillment support functions.
Ensure fulfillment and retail processes, procedures, help desk support, facility operations, safety, security, documentation, and operational controls comply with PCI, PII, contractual, regulatory, certification, and company requirements.
Provide subject matter expertise and leadership support for program planning, new deployments, business growth opportunities, bid and proposal activities, and continuous improvement initiatives.
Contribute to CoE global standards development for retail and fulfillment operations.

Requirements

Bachelor’s degree, or equivalent experience, plus a minimum of twelve years of progressive experience in retail channel management, fulfillment, inventory, supply chain, customer operations, business process outsourcing, or a high-volume transaction-based environment.
Experience in transit, fare collection, tolling, payment systems, or local government/public sector service delivery is strongly preferred.
Experience managing operational teams, leaders, retail partner relationships, vendors, suppliers, or cross-functional stakeholders in a fast-paced, customer-focused multi-site or multi-program environment.
Strong knowledge of fulfillment operations, inventory management, demand forecasting, retail network operations, distribution processes, customer service operations, and contractual performance management.
Experience in evaluating or managing outsourced fulfillment (card bureaus, third-party logistics) is preferred.
Experience managing operating budgets, financial performance metrics, cost controls, and/or P&L-related responsibilities in an operational environment.
Demonstrated ability to develop strategy, manage complex programs, establish and improve KPIs, analyze operational and financial data, prepare meaningful reports, and translate insights into corrective actions and business improvements.
Strong business acumen, negotiation skills, relationship-building skills, and ability to influence retailers, customers, agency stakeholders, vendors, suppliers, and internal business partners at multiple levels.
Experience with commission model design or retail incentive structures is preferred.
Knowledge of PCI, PII, contractual compliance, operational governance, safety, security, and applicable regulatory requirements.
Excellent communication, organizational, analytical, problem-solving, project management, and change management skills, with the ability to manage competing priorities and lead through ambiguity.
Ability to travel up to 50% as required.

Skills

Retail channel management
Fulfillment
Inventory management
Supply chain
Customer operations
Business process outsourcing
High-volume transaction-based environment
Transit
Fare collection
Tolling
Payment systems
Local government/public sector service delivery
Operational teams management
Retail partner relationship management
Vendor management
Supplier management
Cross-functional stakeholder management
Demand forecasting
Retail network operations
Distribution processes
Customer service operations
Contractual performance management
Outsourced fulfillment management
Operating budget management
Financial performance metrics
Cost controls
P&L management
Strategy development
Complex program management
KPI establishment and improvement
Operational data analysis
Financial data analysis
Report preparation
Business acumen
Negotiation skills
Relationship-building
Influence
Commission model design
Retail incentive structures
PCI compliance
PII compliance
Contractual compliance
Operational governance
Safety
Security
Regulatory requirements
Communication skills
Organizational skills
Analytical skills
Problem-solving skills
Project management skills
Change management skills
Competing priorities management
Leading through ambiguity

Location

North America

Work Type

Employee

Experience Level

Senior Manager
Twelve years of progressive experience

Education Level

Bachelor’s degree, or equivalent experience

Salary/Compensations

$118,000.00 - $145,000.00

Benefits

benefits

About the Company

Cubic Transportation Systems (CTS) and Cubic Defense (CD) create and deliver technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Led by talented teams around the world, Cubic is committed to solving global issues through innovation and service to customers and partners.

Equal Opportunity

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.