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About the Role
This part-time Retail Sales Associate position at Canada Goose focuses on achieving sales targets, building a positive store environment, and enhancing the customer experience. You will contribute to key selling and service metrics while maintaining store standards and driving customer loyalty.
Responsibilities
- Achieve or exceed personal sales targets and productivity standards
- Build a positive store environment through effective communication, collaboration and partnership with the management team
- Attend and participate in all store meetings, events and product knowledge sessions
- Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
- Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
- Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
- Leverage in store elements to provide a memorable customer experience and promote repeat purchase
- Follow all store operating procedures to minimize store shrink
- Handle all Point of sale (POS) transactions in compliance with company standards
- Support in the overall upkeep of physical store maintenance and standards
- Maintain Visual Merchandise directives
Requirements
- Minimum 2 years of customer service experience, preferably in the apparel retail industry
- Proven record of successful sales performance
- Previous experience working with affluent and luxury brands in high traffic locations
- Strong time management and multi tasking skills
- Ability to work efficiently in a fast-paced and team orientated environment
- Good understanding of CRM tools/processes
- Excellent communication and social skills
- Basic skills in Microsoft Office, specifically, Word and Excel
Skills
- Communication
- Social skills
- Time management
- Multitasking
- Microsoft Office (Word, Excel)
- CRM tools/processes
Location
- Berlin, Germany
Work Type
- part-time
Experience Level
- 2 years of customer service experience
Salary/Compensations
- €31,200.00
Benefits
- Comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Goose Rewards & ICON Rewards
- CG Gives (Donation matching and paid volunteer time)
- Access to tools and resources to support physical and mental health
- Inspiring leaders and colleagues
About the Company
- Canada Goose is an iconic lifestyle brand with an inspirational and authentic story, focused on inspiring people to thrive in the world outside. The company is driven by a purpose to keep the planet cold and the people on it warm, enduring any condition and observing every detail. They are building a community that believes in living bravely and supporting game-changing people.
- Canada Goose believes that belonging goes beyond mere inclusion, fostering a community that values, supports, and empowers individuals to be their authentic selves. Their community is built on empathy, understanding unique experiences, and valuing every voice. They recognize that communities evolve and their work is never done, with belonging being key to unlocking collective potential.
Equal Opportunity
- Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.