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About the Role

The Store Manager leads Mattress Firm's vision and sales performance goals by holding associates accountable for in-store merchandising, selling programs, and driving KPI results. This role supports the omni-channel experience, ensures teams prioritize the customer, and creates an engaging environment for team members. The Store Manager acts as a coach, developing associates' skills and performance to foster a motivated team.

Responsibilities

Conduct one-on-one meetings to understand team motivations and aspirations.
Develop a comprehensive team "bio book".
Conduct 30-60-90-day check-ins with new team members.
Conduct workforce management activities, including store staffing schedules and reconciling punches.
Ensure adherence to company policies, appearance and functionality standards, and state regulations.
Professionally communicate and represent the Company brand in all interactions.
Follow Company procedures for product transfers and inventory documentation.
Plan strategically.
Analyze reporting to determine appropriate staffing levels and partner with leadership on staffing changes.
Provide technical and product knowledge to associates and customers.
Serve as a subject matter expert.
Analyze reporting to identify skill gaps and address them through coaching.
Achieve or exceed individual store financial targets through effective execution and customer service.
Ensure store execution of product merchandising, marketing, and POP standards.
Partner with marketing to plan, implement, and monitor store's social media strategy.
Ensure timely opening and closing procedures.
Manage stock inventory levels for the assigned store.
Review merchandise flow for the assigned store, ensuring accurate stock.
Follow all Company procedures on cash handling, payment acceptance, and deposit processes.
Adhere to all sales processing policies for customer invoicing.
Stand or sit for 8+ hours at a time.
Execute company initiatives and other requested activities.
Maintain awareness of competition, advertisements, and services, developing counter-strategies.
Conduct store-level inventory processes and research discrepancies.
Lift, push, or pull 50+ pounds.

Requirements

Legal authorization to work in the United States without the need for sponsorship.
Proof of eligibility to work in the United States is required.

Skills

Sales performance
In-store merchandising
Selling programs
Customer service
Coaching
Team development
Workforce management
Strategic planning
Reporting analysis
Product knowledge
Business operations
Inventory management
Cash handling
Sales processing
Social media strategy

Location

Multiple store units

Work Type

Full-time

Experience Level

Leadership
Individual contributor

Salary/Compensations

$84,000 - $100,000 per year

Benefits

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories

About the Company

Helping people sleep well so they live well is at the core of what we do.
Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep.
Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Equal Opportunity

EOE/Vet/Disability
Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.