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About the Role

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

Responsibilities

Leads a team of advice and service colleagues in the achievement of individual and Store objectives.
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities.
Leads the team in overseeing the most complex or diverse sales advice activities.
Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication.
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.
Leads and coaches advisory team on advice giving strategies and overall product and services acumen.
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
Delivers end to end advice to Customers by providing information and tools for financial management.
Contributes to the achievement of business objectives by identifying advice opportunities and referrals.
Actively participates in community events, promoting the TD Brand.
Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.
Creates an environment where the team Interacts with Customers in a warm and engaging manner.
Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals.
Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals.
Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events.
Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.
Acts as an escalation point for Customer problem resolution.
Creates personal experiences by getting to know each Customer's needs.
Understands and supports the Bank's Customer Service Strategy.
Considers the impact of decisions on the well-being of TD, its Customers, and stakeholders.
Provides the highest level of Customer service when dealing with internal partners, vendors, and Customers.
Proactively adheres to professional and inviting space in all common areas of the Store.
Leads and drives operational compliance of all Store operations including teller and platform operations.
Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work.
Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits.
May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.
Develops/leads Store in Operational Excellence plan.
Vault Management, including Monthly Vault and drawer audits.
Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures.
Understands and applies operating policies and procedures.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk transactions/activities as necessary.
Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions.
Supports and participates in process improvement opportunities.
Ensures necessary due diligence to support the accuracy of all Customer transactions/activities.
Proficiency, understanding, compliance with of the Bank Code of Conduct.
Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues.
Leads, reinforces, and embeds TD's shared commitments.
Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance.
Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.
Shares knowledge, information, skills, and subject matter expertise among the team.
Supports an environment where team freely escalates business challenges.
Participates in the recruitment and selection process for all hires.
Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives.
Acts as a brand champion for your business area/function and the bank.

Requirements

Undergraduate degree or equivalent experience
2+ years experience working with customers and or sales in any capacity or equivalent
Supervisory or leadership experience preferred
Demonstrated ability to provide Legendary Customer Service
Strong verbal and written communication skills
Sales and Operational Management skills
Ability to manage competing priorities
Previous consumer and residential lending experience preferred
Proficient in Microsoft Office
Knowledge of banking products and services preferred
Demonstrated organization, interpersonal, communication and decision-making skills
Shows proficiency with expense management
Notary License (Preferred)
Must maintain an active registration status with NMLS upon hire
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.
Must be eligible for registration as a registered mortgage loan originator with the NMLS.
Satisfactory results on a criminal background check and a credit report check are required by federal law.
Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority are required by federal law.

Skills

Financial concepts
Products, services and tools
Business and process management acumen
Consultative approach with Customers
Advice recommendations
Customer financial empowerment
Local market knowledge
Competitive offers knowledge
Economic trends knowledge
Expense management
Microsoft Office proficiency
Banking products and services knowledge
Organization skills
Interpersonal skills
Communication skills
Decision-making skills
Sales skills
Operational Management skills

Location

New York, New York, United States of America

Work Type

Full-time

Experience Level

2+ years experience
Supervisory or leadership experience preferred

Education Level

Undergraduate degree or equivalent experience

Salary/Compensations

$32.00 - $47.75 USD

Benefits

Growth opportunities and skill development
Total Rewards package
Base salary and variable compensation/incentive awards
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Regular development conversations
Training programs
Competitive benefits plan
Online learning platform
Mentoring programs
Training and onboarding sessions

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.