Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for providing fails reporting to clients, investigating and responding to client inquiries, completing daily reconciliations, projections, and reporting, and ensuring group processes are documented. The position also involves performing trade matching, bind/netting procedures, and investigating/reconciling suspense and clearing outages. The role encourages developing cross-functional knowledge and ensuring adequate desk coverage.

Responsibilities

Provide fails reporting to clients according to established SLAs while ensuring management oversight.
Investigate and respond to client and partner inquiries in a timely fashion, ensuring issues are escalated to management when approval and oversight are required.
Complete daily reconciliations, projections and reporting according to agreed-upon timeframes while ensuring management oversight.
Ensure that all group processes are documented in a formal procedure and assist with the creation or review of procedures when requested by management.
Advise management if any procedures are not formalized or updated in SharePoint.
Perform daily NI24-101 trade matching and provide reporting to clients and management as required.
Perform CDS Arrow binds/netting procedures for impacted clients prior to 11am daily on T+1.
Report any discrepancies or unmatched trades to client for resolution while ensuring management oversight.
Investigate, reconcile and correct suspense and clearing outages in a timely fashion with a focus on accuracy while working to eliminate future outages.
Communicate the completion of corrections ensuring management oversight.
Work towards developing a cross-functional knowledge of the team’s desks and duties through cross-training and job-shadowing.
Ensure and arrange adequate desk coverage of processing activities through cross-training, job-shadowing and team work during absences or periods of increased volumes.
Ensure adequate desk coverage of your daily processing activities prior to planned absences.
Ensure buy-in intents are created and sent to clients and management when advised of regulatory short positions requiring coverage by the Clearing and Segregation team.
Utilize the standardized forms and procedures for creating, approving and settling international trades.
Review international settlements market reports daily for status updates and advise clients of any issues that could impact settlement.
Ensure awareness of international market buy-in rules in order to mitigate risk to the firm.
Ensure awareness and understanding of the Extended Failed Trade Reporting CIRO regulation and be prepared to provide client education and reporting information for Extended Failed Trade Reporting items.
Provide timely trade status updates for these items when requested by management.
Ensure settlement statistics are updated on the shared drive daily.
Ensure regular monitoring and maintenance of group email inboxes.
Review the daily DTC and CDS >10MM pending trade reports and advise clients of trades that fall into their account ranges.
Ensure that a status update is provided to management for each item by 4pm daily.
Access, match and affirm DTC trade confirms for your clients on T+1 in order to ensure settlement.
Works towards increasing comfort with using the DTC OMGEO TradeSuite functionality in DTC PBS screens to facilitate this process.
Ensure that you do not communicate with the end client via email or telephone conversation as our relationship is with our clients and not the end client.
Complete your work in an accurate, timely and efficient manner at all times.
Ensure your daily work kept for audit purposes is accessible, organized and filed according to TD Wealth record retention policy.
Ensure necessary procedures, due diligence, quality controls and quality verifications are followed to support the accuracy of all transactions at all times.
Contribute to the timely and accurate completion of departments administration work in addition to your daily functions.
Ensure issues are handled appropriately by performing quality investigations, escalating issues timely when necessary.
Be knowledgeable of and comply with TD and industry codes of conduct and with laws and regulations.
Understand and apply bank/department operating policies and procedures at all times.
Understand and comply with the Wealth Canada AML Policy.
Responsible to report a UTR for any unusual financial activity or behavior.
Create a positive customer experience at every interaction and look for ways to contribute to positive ciCEI score.
Actively participate in call coaching and utilize ticketing when required.
Contribute to a positive working environment by actively participating in work committees and events.
Actively participate in regular team meetings and coaching sessions.
Contribute to respectful, cooperative, non-discriminatory and supportive workplace environment.
Actively participate in the performance management process.
Meet professional/personal development objectives by utilizing P3 and thru PDP and coaching discussions with your Manager.
Initiate and take ownership of personal development trough ongoing education by utilizing LMS (Learning Management System), external courses and cross –training as appropriate.
Share in the responsibility for delivering a consistent Operational Excellence by following TD Framework and through your own accountabilities & objectives.
Be on time and ready to begin your work day at the start of your scheduled shift.
Adhere to Pay for Additional Hours of Work Policy.
Demonstrate flexibility with working environment changes and requirements.
Availability to work shifting schedule to ensure coverage is fundamental to your position.
Ensure that your work environment and department area is professional and inviting in appearance.
Adhere to Clean Desk Policy.
Abide by dress code policy.

Requirements

1+ years relevant experience

Skills

Trade matching
Reconciliations
Reporting
Client inquiry response
Process documentation
Cross-training
Job-shadowing
Desk coverage
International trade settlement
Risk mitigation
Regulatory compliance (CIRO)
DTC OMGEO TradeSuite functionality
DTC PBS screens
Audit procedures
Quality control
AML policy compliance
Customer experience enhancement
Performance management
Personal development
Operational Excellence

Location

Toronto, Ontario, Canada

Work Type

Full-time

Experience Level

Entry Level

Education Level

Undergraduate degree/ college diploma preferred

Salary/Compensations

$47,200 - $66,600 CAD

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Training programs
Competitive benefits plan

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience.
We believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

We're committed to providing the support our colleagues need to thrive both at work and at home.
We foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.