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About the Role

The Senior Associate Product Manager provides U.S.-hours product management and operational ownership for Microsoft Copilot and Microsoft 365 automation, including the Power Platform workspaces for citizen development. This hands-on role covers configuration coordination, documentation, automated and exception-based audits, reporting, rollout management, license governance, and day-to-day operational oversight. It also supports citizen development by ensuring Copilot and M365 automation use cases are governed, documented, and aligned to the firm’s operating model, and coordinates execution across U.S.- and India-based teams.

Responsibilities

Provide day-to-day operational ownership of Microsoft Copilot and M365 automation services.
Coordinate tenant, environment, connector, and citizen development workspace configuration.
Manage access provisioning, security group and RBAC requests, user lifecycle processes, intake queues, and service health monitoring.
Maintain operational documentation, runbooks, and standard operating procedures.
Identify and implement opportunities to automate, standardize, and streamline recurring workflows.
Own license governance for Copilot and Power Platform entitlements.
Design, operate, and continuously improve automated and exception-based audit processes.
Produce adoption, usage, license utilization, support quality, and audit reporting.
Recommend license, budget, automation, and process improvements.
Plan and manage rollouts across pilot groups, business units, and deployment waves.
Monitor the Microsoft roadmap, Message Center, and release notes to evaluate new capabilities.
Translate approved changes into scheduled rollout and enablement activities.
Support citizen development by ensuring Copilot and M365 automation use cases are governed, documented, and aligned to the firm’s operating model.
Operate use-case intake, registration, review, and approval.
Maintain the solution inventory, ownership records, standards, templates, and reusable patterns.
Define criteria for promoting maker-built solutions to supported status or retiring them.
Partner with Learning & Enablement, Innovation, and the maker community to develop training materials, product guides, FAQs, office hours, and responsible-use resources.
Maintain usage policies, acceptable-use guidance, access standards, data loss prevention and environment policies, governance documentation, and operating procedures.
Monitor for oversharing, data exposure, unapproved connectors, orphaned automations, control gaps, and emerging risks.
Escalate issues while balancing appropriate safeguards with usability and business enablement.
Provide product direction, priorities, requirements, user stories, and success criteria to India-based operations and execution teams.
Coordinate sprint planning, backlog refinement, cross-time-zone handoffs, asynchronous updates, delivery reviews, dependency management, structured feedback, and blocker resolution.
Support other AI Lab tools in the firm’s portfolio by contributing to documentation, testing, release readiness, operational procedures, user guidance, and issue tracking as needed.
Serve as a U.S.-hours escalation point for end-user and business-stakeholder issues.
Communicate product status, decisions, risks, dependencies, and outcomes to technical teams, business stakeholders, and leadership.
Perform other duties and contribute to related initiatives as assigned.

Requirements

Bachelor’s degree required in computer science, business, information systems, or a related field.
Minimum of 3 years of experience required in product management, technical product ownership, platform operations, or a related field.
Experience supporting Microsoft 365, Copilot, Power Platform, workflow automation, or comparable enterprise SaaS and business-productivity platforms.
Working knowledge of Microsoft 365 Copilot, Copilot Studio, and the Power Platform suite (Power Automate, Power Apps, Power BI, and Dataverse).
Working knowledge of environments, connectors, data loss prevention policies, managed environments, and the Power Platform admin center.
Working knowledge of supporting citizen development workspace governance and operations.
Working knowledge of Microsoft 365 administration and service management.
Working knowledge of license models, entitlement governance, and cost controls.
Working knowledge of product lifecycle and backlog practices.
Working knowledge of access, provisioning, and support workflows.
Working knowledge of citizen development and low-code governance models.
Working knowledge of adoption and enablement methods.
Working knowledge of responsible AI principles.
Familiarity with Microsoft Entra ID, SSO, RBAC, Microsoft Purview, sensitivity labels, and oversharing controls is preferred.
Strong product judgment, requirements definition, roadmap and backlog management, stakeholder alignment, analytical problem-solving, documentation, facilitation, and written and verbal communication skills.
Able to prepare product briefs, user guides, runbooks, audit and reporting packages, release communications, requirements, and leadership updates.
Able to use tools such as Azure DevOps, Confluence, SharePoint, Power BI, and Microsoft 365.
Able to balance product thinking with hands-on operational follow-through.
Able to develop automated, repeatable audit and reporting routines with accuracy and consistency.
Able to translate user feedback into prioritized improvements.
Able to coordinate distributed teams across time zones during U.S. business hours.
Able to manage multiple priorities.
Able to work effectively with technical, risk, finance, enablement, and business partners.
English proficiency required.

Skills

Microsoft Copilot
Microsoft 365 automation
Power Platform
Power Automate
Power Apps
Power BI
Copilot Studio
Dataverse
Configuration coordination
Documentation
Automated audits
Exception-based audits
Reporting
Rollout management
License governance
Operational oversight
Citizen development
Platform Administration
License Governance
Automated Audits
Reporting
Rollout Management
Release Management
Change Management
Citizen Development Enablement
Use-Case Governance
Governance
Risk Management
Responsible Use
Product Operations
Global Delivery
Stakeholder Communication
Microsoft 365 administration
Service management
License models
Entitlement governance
Cost controls
Product lifecycle management
Backlog management
Access provisioning
Support workflows
Low-code governance
Adoption and enablement
Responsible AI principles
Microsoft Entra ID
SSO
RBAC
Microsoft Purview
Sensitivity labels
Oversharing controls
Product judgment
Requirements definition
Roadmap management
Stakeholder alignment
Analytical problem-solving
Facilitation
Written communication
Verbal communication
Azure DevOps
Confluence
SharePoint
Microsoft 365

Location

Remote

Work Type

Full-time

Experience Level

Senior Associate
3 years of experience

Education Level

Bachelor's degree in computer science, business, information systems, or a related field
Microsoft certifications such as PL-900 (Power Platform Fundamentals), PL-200, or MS-102 are preferred.

Salary/Compensations

$74,200 to $148,230

Benefits

Comprehensive compensation and benefits package

About the Company

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards.
Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients.
Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients.
Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Equal Opportunity

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.