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About the Role

The Social Media Manager is responsible for developing, implementing, and managing the Regional Food Bank's social media strategy to increase awareness, engagement, advocacy, volunteerism, and philanthropic support. This position plays a critical role in advancing the Food Bank's mission through compelling digital content, online community management, integrated campaigns, and mission-focused storytelling.

Responsibilities

Develop and execute a comprehensive social media strategy aligned with the Food Bank's mission, strategic plan, fundraising goals, advocacy priorities, and brand awareness objectives.
Manage the organization's presence across social media platforms, including Facebook, Instagram, LinkedIn, YouTube, X, TikTok, and emerging channels.
Develop and maintain editorial calendars aligned with organizational campaigns, events, and strategic initiatives.
Monitor social media trends, platform developments, and best practices to identify opportunities for innovation, engagement, and audience growth.
Create compelling, mission-focused content, including graphics, photography, video, reels, stories, infographics, and written posts.
Highlight the impact and reach of the Regional Food Bank throughout its 23-county service area.
Develop content that educates audiences about the causes, scope, and impact of food insecurity across the region.
Showcase the work and accomplishments of the Food Bank's network of partner agencies.
Capture and elevate stories of volunteers, donors, community partners, food recipients, and stakeholders while preserving dignity, respect, and appropriate privacy.
Collaborate with staff across departments to identify and develop meaningful content opportunities.
Partner with Marketing and Public Relations teams to develop and implement cohesive, multi-channel awareness campaigns.
Ensure social media content supports media outreach, fundraising campaigns, advocacy initiatives, volunteer recruitment efforts, and organizational events.
Coordinate messaging across communications platforms to ensure consistency, accuracy, and brand alignment.
Amplify earned media coverage, special announcements, community partnerships, and organizational milestones through social channels.
Build and cultivate an active online community that supports the Regional Food Bank's mission.
Engage with followers, supporters, partner agencies, sponsors, and community stakeholders through timely, professional, and mission-aligned communication.
Monitor comments, direct messages, and social conversations to identify opportunities for engagement and issue management.
Encourage audience participation through interactive content, user-generated stories, and community-driven campaigns.
Collaborate with partner agencies to identify and share impactful stories from across the service area.
Develop content that highlights innovative programs, collaborative initiatives, and community solutions addressing hunger.
Promote the contributions of corporate partners, foundations, community organizations, volunteers, and other supporters.
Strengthen awareness of the Regional Food Bank's extensive regional network and collective impact.
Track, analyze, and report on key performance indicators, including audience growth, engagement rates, content performance, reach, and campaign outcomes.
Use analytics and audience insights to refine content strategies and improve performance.
Prepare regular reports and recommendations for senior leadership.
Measure the effectiveness of social media efforts in driving awareness, engagement, advocacy actions, volunteer participation, and donor support.
Capture photo and video content at Food Bank programs, partner agency sites, special events, volunteer activities, and community engagements throughout the service area.
Coordinate content collection from internal teams and external partners.
Maintain and organize digital asset libraries to support ongoing communication efforts.
Collaborate effectively across departments to support organizational communications and strategic priorities.
Establish strong working relationships with Communications, Marketing, Public Relations, Development, Community Engagement, Advocacy, and Programs teams.
Represent the Regional Food Bank professionally at community events and partner locations.
Support and advance the mission of the Food Bank through strong internal and external partnerships.
Maintain current knowledge of social media platforms, digital communications, content trends, and industry best practices.
Apply strategic planning and project management principles in the development and execution of social media initiatives.
Maintain an organized digital content and asset library.
Maintain a safe and organized work environment.
Adhere to the Food Bank's Employee Code of Conduct.
Handle confidential and sensitive information with discretion.
Perform other duties as assigned.

Requirements

Bachelor's degree in Communications, Marketing, Public Relations, Journalism, Digital Media, or a related field required.
Minimum of 3-5 years of professional experience managing social media accounts and executing digital communication strategies.
Demonstrated experience developing integrated social media campaigns with measurable results.
Demonstrated experience creating engaging written, visual, and video content.
Demonstrated experience managing multiple priorities in a fast-paced environment.
Experience in nonprofit, public service, healthcare, education, or other mission-driven organizations preferred.
Strong storytelling skills required.
Strong copywriting skills required.
Strong project management skills required.
Strong organizational skills required.
Strong interpersonal skills required.
Strong collaborative skills required.
Expert knowledge of major social media platforms and platform-specific best practices required.
Proficiency with social media management, scheduling, and analytics tools required.
Proficiency with graphic design and video editing software such as Canva, Adobe Creative Suite, CapCut, or similar platforms required.
Photography and video production experience strongly preferred.
Valid driver's license required.
Ability to travel throughout the Regional Food Bank's 23-county service area to gather content and represent the organization.

Skills

Social media strategy
Social media management
Content creation
Storytelling
Copywriting
Project management
Organizational skills
Interpersonal skills
Collaboration
Graphic design
Video editing
Photography
Video production
Digital media
Public relations
Marketing
Communications

Location

23-county service area

Work Type

Full-time
Occasional work from home

Experience Level

3-5 years of professional experience

Education Level

Bachelor's degree

About the Company

The Regional Food Bank serves a 23-county service area.
The organization's mission is to combat food insecurity.