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About the Role

Lead and support a team of 50|50 Ambassadors, drive sales and fan engagement, and ensure the operation runs smoothly on event days for MLSE's charitable lottery program.

Responsibilities

• Lead and motivate a team of 50|50 Ambassadors during games and events.
• Set the tone for a positive, energetic, and inclusive team environment.
• Support Ambassadors with sales techniques, fan engagement, and program knowledge.
• Set up 50|50 kiosks, devices, signage, and other equipment before and after events.
• Be comfortable with physical event-day work, including lifting, carrying, transporting, and organizing equipment and supplies throughout the venue.
• Constantly identify opportunities to improve processes and results of the program.
• Communicate sales updates and key information to Ambassadors throughout the event.
• Coach Ambassadors in real time and provide feedback to help them build confidence and improve their performance.
• Support onboarding and training of new Ambassadors, including helping team members become comfortable with sales devices and program processes.
• Assist with device distribution, collection, troubleshooting, and ensuring equipment is accounted for before and after events.
• Help ensure Ambassadors are properly positioned, prepared, and ready to sell throughout the event.
• Represent MLSE Foundation and the 50|50 program in a professional, enthusiastic, and fan-first manner.

Requirements

• Natural leaders who enjoy motivating and supporting others.
• Bring positive energy and enthusiasm to a busy event environment.
• Confident communicating with groups and individuals.
• Organized, reliable, and able to stay calm when things get busy.
• Enjoy working toward goals and motivating a team to achieve them.
• Comfortable using technology and learning new systems and devices.
• Take initiative and can identify problems before they become bigger issues.
• Enjoy sports, live entertainment, and being part of a team.
• Comfortable working on their feet and moving throughout the venue during an event.
• Experience in sales, customer service, hospitality, events, or team leadership is a plus.
• Must be comfortable working across MLSE venues.
• Must commit to working approximately 80% of available events in a given month.
• Must be comfortable arriving before events and staying through the end of the event to support setup, training, sales execution, and closeout.

Skills

• Leadership
• Motivation
• Sales techniques
• Fan engagement
• Program knowledge
• Equipment setup and management
• Physical event-day work
• Process improvement
• Communication
• Real-time coaching
• Onboarding and training
• Device troubleshooting
• Technology proficiency
• Teamwork
• Customer service
• Hospitality
• Event management

Location

• Toronto

Work Type

• Part time
• Contract until June 2027
• Event-based

Experience Level

• Team Lead

Salary/Compensations

• $24.00/hr

Benefits

• Work at some of Toronto’s biggest events
• Leadership role within one of Canada’s largest charitable lottery programs
• Build valuable leadership, sales, communication, and event management experience
• Work alongside a fun, social, and high-energy team
• Develop coaching and people-management skills
• Be part of the atmosphere at some of the city’s most exciting venues
• Make a difference by helping raise funds for youth and community initiatives
• Flexible, event-based work

About the Company

• MLSE exists to deliver the ultimate fan experience by lifting trophies, spirits, and communities.
• MLSE is a team of passionate people, boldly building the future of sport and entertainment.
• MLSE operates the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams.
• MLSE operates iconic venues including Scotiabank Arena and BMO Field.
• MLSE offers elevated dining at e11even, Real Sports, and club spaces.
• Through MLSE Foundation and MLSE LaunchPad, MLSE uses the power of sport to help youth facing barriers reach their full potential.
• MLSE has invested more than $45 million into Ontario communities since 2009.
• MLSE fosters a culture where everyone plays a role, belongs, and contributes to something bigger than themselves.

Equal Opportunity

• MLSE is committed to building an equitable, diverse and inclusive organization.
• MLSE is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.