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About the Role

The Assistant General Manager (AGM) will assist the General Manager (GM) in overseeing all operational aspects of a development/asset, assuming partial operational control in the GM's absence. This role is critical in ensuring maximum performance by all employees and maintaining regulatory compliance.

Responsibilities

• Assist the GM in overseeing all operational aspects at a particular development/asset.
• Assume partial operational control of the asset in the absence of the GM.
• Support the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts.
• Oversee and implement site-specific operational policies and procedures.
• Support and effectively manage on-site LIHTC and/or Section 8 administration and compliance.
• Oversee payroll and paid time off for site-employees, and monitor staff overtime.
• Plan, execute, and enforce site-specific operational policies and procedures.
• Oversight and follow-up on all violations issued by City, State and Federal agencies.
• Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures.
• Ensure spending is aligned with budget projections, and actively review and approve invoices.
• Mitigate and aggregate pre-acquisition Housing Quality Standards (HQS) violations.
• Oversee implementation and effectuation of all resident A/R collections + legal arrears process.
• Oversee rent collection and resident arrears outreach.
• Work with counsel and other parties on tenant arrears, insurance matters and other legal issues.
• Actively pursue tenant arrears and initiate non-payment proceedings.
• Oversee BAEZ (mold survey & remediation) mitigation + reporting process.
• Closely monitor and supervise staff responsible for all required trackers.
• Oversee the coordination with Builders on construction and resident relocation.
• Historical tracking and monitoring of monthly resident outreach notifications.
• Prepare and submit NYCHA related reports by the 5th of each month.
• Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups.
• Enact and enforce organizational initiatives/SOPs.
• Closely monitor performance of direct reports and coordinate with HR on progressive disciplinary measures.
• Play a critical role with development team(s) in executing both short- and long-term initiatives/strategies.
• Oversee incident reporting efforts.
• Manage the violation process until completion.
• Oversee and ensure that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled.
• Support the leasing team on any/all renewal, lease termination and/or lease negotiations.
• Liaise with Community Affairs to ensure resident feedback is incorporated into property operations.
• Supervise agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
• Collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures.
• Manage all CAPEX projects.
• Manage retail/commercial operations pursuant to the lease agreements.
• Manage the unit turnover process.
• Strategize and logistically coordinate major projects/initiatives and/or PILOT programs.
• Serve as direct point of contact for Agency Officials/Representatives.
• Coordinate BBRI, OCAF, MU2M efforts.
• Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
• Ensure that staff are trained in all required applications and other tools.
• Attend Tenant Association meetings as necessary.
• Work closely with security team on security-related initiatives.

Requirements

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications.
• 3+ years of experience in Property Management Operational role(s) with a college degree.
• 4+ years of experience in direct APM/AGM role at similar scale/scope properties (without a college degree).
• Proficiency in Microsoft Office applications.
• Proficiency in Yardi required.
• Experience in residential housing (market-rate and/or affordable) and regulatory compliance.
• Strong understanding of Building Finance and PM-specific Financial Reporting.
• Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.).
• Building system knowledge required.
• Project management experience required.
• Exemplary customer service skills required.
• Ability to complete tasks/projects on-time required.

Skills

• Microsoft Office
• Yardi
• Property Management
• Regulatory Compliance
• Building Finance
• Financial Reporting
• Rent-Stabilization
• Fair Housing
• Section 8
• Building Systems
• Project Management
• Customer Service

Location

• New York Tri-state area

Work Type

• Onsite

Experience Level

• 3+ years
• 4+ years

Education Level

• Bachelor's degree preferred
• Professional designations
• Certifications

Benefits

• Competitive compensation
• Benefits

About the Company

• C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations.
• Our team manages the day-to-day operations of over 23,000 residential dwelling units across approximately 400 multi-family buildings throughout the New York Tri-state area.
• The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties.
• Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties.
• C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.
• C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

Equal Opportunity

• C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.