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About the Role

Oversee day-to-day 1099 and W2 onboarding workflows, partner with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, and assist the clinical team with W2 initiatives and enrollment reporting. This role requires someone highly organized, collaborative, and solutions-oriented with a passion for identifying improvements, troubleshooting operational challenges, and contributing to a "for purpose" space.

Responsibilities

Oversee and support the day-to-day operations for both 1099 and W2 workflows.
Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms.
Ensure efficient onboarding processes, guaranteeing smooth provider maintenance processes.
Learn, document, and execute all requirements related to onboarding.
Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians.
Report on enrollment trends within the funnel.
Identify areas of improvement, bugs and product gaps, and operational bottlenecks.
Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist.
Be an active participant and problem solver in recurrent meetings.
Performs other related duties as assigned.

Requirements

1 - 2 years of customer-facing experience required.
Experience (or strong interest) in working in a fast-paced environment.
Attention to detail.

Location

Remote (Eastern Time)

Work Type

Remote First Environment

Education Level

BA/BS degree preferred.

Salary/Compensations

$64,000 - $75,000/yr

Benefits

Comprehensive Medical, Dental and Vision plans
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

About the Company

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health.
Our mission is to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
We are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable.
Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price.

Equal Opportunity

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce.
We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team.
Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.