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About the Role
As an Account Management Associate, you will directly support our Administrator’s travel and expense needs. You will solve issues, communicate effectively, and collaborate with internal teams to remove barriers for the traveler. This role offers a unique opportunity to provide feedback to product, design, and engineering teams, impacting day-to-day operations, traveler experience, and product development.
Responsibilities
- Effectively partner with Commercial customers, ensuring excellent customer experience through timely, accurate communications.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Partner closely with Commercial Account Managers on account prioritization, ensuring efforts maximize revenue opportunities.
- Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells).
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes.
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention.
- Refine segmentation for the Scaled book to inform engagement strategies.
- Renew, process and negotiate contracts.
Requirements
- Bachelor’s degree or similar relevant working experience.
- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company.
- Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle.
- Excellent project management and organizational skills.
- Data-driven approach to continuously drive additional efficiency.
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Passion for deeply understanding a product in order to provide solutions for customers.
- Attention to detail and excellent communication skills are a must.
- Passion for travel and focusing on the customer experience.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
Skills
- Project management
- Organizational skills
- Data-driven approach
- Problem-solving
- Communication skills
- Attention to detail
Experience Level
- 1-2 years
Education Level
- Bachelor's degree
Salary/Compensations
- $32—$43 USD
About the Company
- Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
- Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
- Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.