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About the Role
As an IT Engineer at Hometap, you will be responsible for delivering exceptional first-line IT support to all Hometap employees. You’ll provide IT support and troubleshooting for end users while provisioning equipment, managing systems and cloud services, supporting security initiatives, and participating in hardware inventory and technology rollouts.
Responsibilities
- Serve as the primary point of contact for first-level end-user support, including troubleshooting and resolving hardware, software, and connectivity issues
- Provision and configure new equipment and user accounts
- Manage operating systems, software, and services centrally using computer management tools
- Administer cloud services (e.g., Google Workspace)
- Support Information Security initiatives and projects
- Coordinate the rollout and adoption of new cloud-based tools and services
- Manage hardware procurement, asset tracking, and inventory control
- Provide prompt and thorough customer service to employees via email, Slack, phone, and Zoom
Requirements
- 2+ years of relevant IT support experience
- Solid experience with macOS (10.15 and newer) and Windows 10 and above
- Working knowledge of private networking concepts
- Ability to troubleshoot and resolve software, hardware, and application issues
- Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365
- Excellent time management, organizational, and prioritization skills
- Outstanding customer service and interpersonal communication skills
- Experience in the fintech industry
- Background supporting products or environments with elevated security requirements
- Experience supporting distributed or remote teams
Location
- Remote
- Boston Area
Work Type
- Remote
- Hybrid
Experience Level
- 2+ years of relevant IT support experience
Salary/Compensations
- $70,000 - $80,000
Benefits
- Meaningful equity
- Generous medical, dental, and vision coverage
- Work-from-home stipend
- Parental leave
- Plenty of paid time off
About the Company
- Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.
Equal Opportunity
- Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs.
- Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.