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About the Role
As a Multi-Unit Retail Store Manager, you will inspire a dynamic team to deliver exceptional customer experiences and drive store success. You will lead by example, empower your team, and ensure outstanding service across multiple stores. Collaborate with industry leaders and senior management to learn and develop an entrepreneurial mindset. Apply your training to drive business success as if it were your own. From overseeing operations to fostering a vibrant store culture, you'll play a crucial role in our mission to innovate and excel in retail.
Responsibilities
- Maintain store operations, staffing, scheduling, and marketing efforts.
- Oversee all retail operations, including recruitment, training, marketing, loss prevention, and store profitability.
- Coach and develop team members to excel in customer service and sales.
- Resolve customer issues to enhance their Metro By T-Mobile experience.
- Drive sales and operational excellence through embracing new initiatives.
- Maintain a clean and organized store environment.
- Recruit team members passionate about technology and customer relationships.
- Support team growth through training development and mentorship.
- Stay updated on products, services, and leadership practices.
- Foster an inclusive team environment.
- Create and maintain a schedule at or under labor budget.
- Oversee store inventory management through daily and monthly stock audits.
- Partner with Sales, Operations, Finance, HR and Training teams.
Requirements
- High School Diploma/GED required
- Bachelor's degree preferred
- 2-4 years of management experience in retail sales
- 2-4 years in sales and sales management experience
- Passion for customer satisfaction and delivering outstanding experiences
- Team player mentality with a drive to succeed in a fast-paced sales environment
- Able to move and/or lift up to 25 pounds.
- Able to stand for long periods of time (up to 9 hours) on the sales floor.
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Customer service
- Sales
- Leadership
- Training
- Mentorship
- Inventory management
- Recruitment
- Loss prevention
- Marketing
Location
- Multiple stores
Work Type
- Full-time
Experience Level
- 2-4 years of management experience in retail sales
- 2-4 years in sales and sales management experience
Education Level
- High School Diploma/GED
- Bachelor's degree preferred
Salary/Compensations
- Competitive compensation with unlimited commission potential
Benefits
- Paid Training
- Medical, dental, and vision benefits offered
- Phone service discount
- Opportunities for career growth and professional development
About the Company
- JM Wireless is a Metro by T-Mobile Authorized Retailer.
- We are rewriting the rules in mobile retail.
- We are on a mission to innovate and excel in retail.