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About the Role

Join SinglePoint's customer service team, supporting a leading financial institution. This full-time, permanent role focuses on assisting customers with loan applications, providing guidance, and introducing helpful services. Ideal for individuals with a natural ability to connect with people and thrive in a fast-paced, goal-oriented environment.

Responsibilities

• Guide customers through the loan application process with step-by-step assistance.
• Respond to inbound inquiries and make outbound calls to follow up with prospects.
• Answer questions related to eligibility, loan status, and next steps.
• Build trust by providing knowledgeable, accurate, and helpful responses.
• Record all customer interactions and outcomes accurately in the CRM system.
• Direct customers to local retail branches for in-person support when needed.
• Identify opportunities to introduce additional services based on customer needs.
• Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.

Requirements

• Must be Bilingual in French and English.
• Must successfully complete a criminal background check and credit check.
• Must be available to start on September 14, 2026.

Skills

• Fluency in both written and spoken French and English is required at Level B1/B.
• Prior experience in a customer service or sales role is preferred.
• Confident and persuasive communicator with a customer-first attitude.
• Able to navigate CRM systems and multitask on a computer.
• Strong organization and follow-up skills.
• Quick thinker with the ability to provide timely and effective solutions.

Location

• 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4

Work Type

• Full-time
• Permanent
• Onsite

Experience Level

• Preferred prior experience in a customer service or sales role.

Salary/Compensations

• $19.15/hour

Benefits

• Growth potential
• Healthcare Spending Account
• Exclusive offers on home and auto insurance
• Exclusive retail discounts

About the Company

• SinglePoint is passionate about delivering exceptional customer service and creating growth opportunities for its people.
• SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process.

Equal Opportunity

• We are an equal-opportunity employer.
• Accommodations are available upon request at any point in the selection process.