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About the Role

National Arbitration & Mediation (NAM), a leading provider of Alternative Dispute Resolution (ADR) services, is seeking an Account Executive to support the growth of its Personal Injury practice. This role is ideal for a relationship-driven professional focused on business development, client management, and consultative sales, serving as a trusted advisor to law firms, insurance carriers, and claims professionals.

Responsibilities

Build and maintain strong relationships with attorneys, law firms, insurance carriers, and claims professionals.
Serve as a trusted advisor and primary point of contact for assigned accounts.
Identify opportunities to expand client utilization of NAM's arbitration and mediation services.
Conduct regular outreach to existing and prospective clients through meetings, calls, networking events, and industry conferences.
Promote NAM's market-leading ADR services to existing and prospective clients.
Develop strategies to increase account penetration and client engagement.
Generate new business opportunities within assigned territories and/or accounts.
Represent NAM at industry events, client meetings, and professional networking functions.
Coordinate arbitration and mediation matters from inception through completion.
Ensure a seamless client experience throughout the case lifecycle.
Partner with internal operations and case management teams to deliver exceptional service.
Respond promptly to client inquiries and resolve issues efficiently.
Track client interactions, opportunities, and pipeline activity within CRM systems.
Maintain accurate records of sales and account management activities.
Collaborate with leadership to support growth initiatives and revenue objectives.

Requirements

2+ years of experience in Account Management, Business Development, Client Success, Sales, Legal Services, or Professional Services.
Strong relationship-building and consultative selling skills.
Excellent verbal and written communication skills.
Highly organized with strong follow-through and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office.

Skills

Relationship-building
Consultative selling
Verbal communication
Written communication
Organization
Follow-through
Attention to detail
Time management
Microsoft Office proficiency
CRM platforms (e.g., Salesforce, HubSpot)
Client portfolio management
Strategic account management

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

2+ years

Education Level

Associate or bachelor’s degree (preferred)

Salary/Compensations

$70,000 Base + Commission

Benefits

Medical coverage
Dental coverage
Vision coverage
Company-paid life insurance
401(k) with company match
Generous paid time off
Professional development opportunities

About the Company

NAM is a premier provider of Alternative Dispute Resolution services, serving more than 10,000 commercial entities, including many of the world's leading organizations.
Our innovative technology platform, national reach, and concierge-level service model have made us a trusted partner for law firms, corporations, and insurance carriers across the country.

Equal Opportunity

National Arbitration & Mediation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.