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About the Role

To assist the Front-End Manager in providing friendly, fast, and accurate customer service, ensuring proper cash handling, maintaining store cleanliness and security, and conducting daily communications and training while upholding personnel policies.

Responsibilities

• Treat people fairly, consistently, and with respect to encourage repeat business.
• Ensure efficient, informative, and friendly service according to established standards.
• Manage customer flow through registers by opening adequate lanes during peak demand.
• Provide customers with product information and educational materials.
• Exceed customer expectations when resolving complaints.
• Ensure a pleasant customer experience by managing in-store music.
• Maintain a fully stocked and organized customer service desk.
• Handle returns and report questionable products to Department Managers.
• Supervise the cashier department, ensuring fast, accurate, and friendly checkout.
• Arrange coverage for cashier schedule gaps due to emergencies and sick calls.
• Troubleshoot and resolve register breakdowns.
• Provide refresher training, ongoing membership training, and procedural updates to cashiers.
• Ensure adequate supplies at registers (register tape, pens, bags, sacks, etc.).
• Assist in ensuring cashiers are aware of policy changes affecting cashiering.
• Ensure the security of all cash handled through registers.
• Assist with cash count duties including drops, deposits, register counts, coin drawer counts, and armored service coordination.
• Coordinate tasks and projects for cashiers during non-peak customer times.
• Maintain cleanliness and organization standards for the register area and common areas (bathrooms, maintenance area, floors, break room, offices).
• Set and assign daily cleaning and maintenance projects.
• Maintain a clean exterior property including parking lot, patio, and sidewalks.
• Organize, retrieve, and clean carts; maintain a clean vestibule and hand baskets.
• Clean up spills throughout the store as needed.
• Operate floor cleaning machinery as necessary.
• Oversee the behaviors, safety, and security of all supervised staff.
• Record tardiness, sick calls, and misconduct; counsel staff according to procedures.
• Recommend disciplinary actions to the Front-End Manager.
• Participate in hiring and performance evaluations of cashiers.
• Utilize motivation and encouragement in staff supervision.
• Continue to develop management skills.
• Manage staff in accordance with the Employee Handbook and Personnel Policies.
• Perform opening and closing duties for the store.
• Adhere to all security procedures.
• Answer and route phone calls, taking and routing messages as needed.
• Perform other tasks assigned by management.

Requirements

• Experienced serving the public.
• Ability to maintain high energy for up to eight hours.
• Ability to work standing for up to 40 hours per week.
• Ability to handle multiple demands and prioritize tasks.
• Ability to lift 40lbs.
• Manual dexterity.
• Counting skills.
• Ability to climb stairs.
• Calmness under pressure.
• Sets a perfect example.
• Knowledgeable of products and store layout.
• Attention to detail and accuracy.
• Regular, predictable attendance.
• Desire to work within established rules.
• Fantastic teamwork and support for fellow managers.
• Ability to project an outgoing, friendly personality.
• Recognizes and knows the name of each produce item, bulk products, and bulk herbs.
• Good listening and clear instruction communication skills.
• Willing and available to work weekends, mornings, and evenings.
• Demonstrated ability to follow through on commitments.
• Willingness and ability to be flexible and adapt to changing conditions and job requirements quickly.

Skills

• Customer service
• Cash handling
• Store security
• Training
• Product knowledge
• Complaint resolution
• Inventory management
• Staff supervision
• Scheduling
• Troubleshooting
• Communication
• Teamwork
• Leadership
• Problem-solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• Pay Level III
• Supervisor