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About the Role

The Account Coordinator is responsible for nurturing and growing relationships across a defined portfolio of key strategic accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, order execution alignment, account growth, issue resolution, and long-term partnership development. This individual will work cross-functionally with Sales, Customer Experience, Supply Chain, Planning, Operations, Engineering, and Quality to ensure customer commitments are met while supporting GAL Bronx business objectives.

Responsibilities

Own the day-to-day relationship for key customer accounts, serving as the primary liaison between the customer and GAL Bronx.
Develop a strong understanding of each customer’s business, buying patterns, project pipeline, service expectations, and strategic importance.
Build and maintain account plans for assigned customers, including growth opportunities, risk areas, and service priorities.
Coordinate internally to support accurate order management, customer promise dates, expedites, backlog reviews, and issue resolution.
Lead regular customer touchpoints, including business reviews, order status discussions, forecast alignment, and performance follow-up.
Monitor open orders, backlog, service concerns, and delivery performance to proactively address risks before they impact the customer.
Partner with internal teams to resolve escalations related to lead time, product quality, order accuracy, logistics, and technical support.
Identify opportunities to improve customer retention, increase share of wallet, and strengthen long-term account value.
Support pricing, quotation follow-up, and commercial discussions in alignment with company strategy.
Maintain clear communication with customers regarding order status, product availability, changes, and recovery plans when required.
Track and report key account metrics, trends, and action items to leadership.
Represent the voice of the customer internally while balancing operational capability, capacity, and profitability.
Ensure CRM, account notes, action logs, and customer records are maintained accurately and consistently.

Requirements

Bachelor’s degree in business, Supply Chain, Operations, Engineering, or related field preferred
5+ years of experience in account management, customer success, sales operations, customer service, or commercial operations within a manufacturing, industrial, or B2B environment
Experience managing strategic or high-value customer relationships
Strong understanding of order management, supply chain coordination, manufacturing lead times, and customer fulfillment processes
Excellent communication, organization, and follow-up skills
Proven ability to manage multiple priorities and customer needs across several accounts simultaneously
Strong problem-solving skills with the ability to work cross-functionally and drive action
High level of professionalism, ownership, and customer orientation
Proficiency with ERP, CRM, Microsoft Excel, and standard business reporting tools
Experience in elevator, industrial manufacturing, building products, or engineered-to-order environments
Familiarity with project-based order flow, aftermarket / spares support, and distributor or customer account structures
Experience leading customer business reviews and executive-level account discussions

Skills

Relationship Management
Commercial Acumen
Cross-Functional Collaboration
Customer Advocacy
Operational Awareness
Communication & Influence
Problem Solving
Accountability & Follow-Through

Location

Bronx, NY

Work Type

Full Time
Onsite

Experience Level

Experienced

Education Level

Bachelor's degree preferred

Salary/Compensations

$70,000 - $80,000

Benefits

Medical/Dental/Vision/Life Insurance/HSA
401K (Company Match/Non-Elective)
Commuter Benefits (NYC)
Paid Time Off (PTO)
Tuition Reimbursement
Employee Assistance Program (EAP)

About the Company

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems.
Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions.
Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators.
Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

Equal Opportunity

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.