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About the Role
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience, rooted in relationship management and identifying growth opportunities. You will follow a defined methodology to identify customer needs and convey the value of the Datadog product.
Responsibilities
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role.
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
- Experienced in the B2B tech space or with SaaS companies.
- Willingness to travel as needed to support customer engagements.
- Fluent in written and spoken English.
- Growth mindset by embracing change and AI tools.
Skills
- Relationship management
- Communication
- Attention to detail
- Data analysis
- Project management
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 3+ years
Salary/Compensations
- $102,000—$110,000 USD
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
- Discounted employee stock purchase plan
About the Company
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity
- Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
- Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
- For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.