Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Loss Prevention Agent supports store safety and loss prevention programs by monitoring stores for theft and fraud, following policies to deter or apprehend individuals after validating dishonest acts. The Agent collaborates with LP Field Leaders, corporate investigators, and external partners to document findings, assist in investigations, and resolve incidents, ensuring a safe shopping and working environment.

Responsibilities

Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
Observe and engage individuals exhibiting dishonest actions to prevent potential loss.
Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams.
Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized.
Assist with trespass enforcement for repeat offenders in compliance with company policy.
Collaborate with internal teams on major theft incidents and contribute to follow-up investigations.
Identify and report safety hazards and operational vulnerabilities to store management.
Perform additional duties as assigned to support loss prevention objectives.

Requirements

Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
Ability to collaborate effectively with internal and external partners including law enforcement
Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
Ability to make quality judgment in little to no response time
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Must be able to travel.
Will require frequent driving.

Skills

Manages Work Processes
Collaborates
Business Acumen
Leading by Example
Plans, Aligns & Prioritizes
Communicates Effectively
Ensures Accountability and Execution
Strong written and oral communication skills
Excellent customer service skills
Demonstrated ability to effectively problem solve with the proper sense of urgency

Location

Remote
In-office

Work Type

Hybrid

Experience Level

1-2 years experience in loss prevention, retail, or security

Education Level

High School education or equivalent required
AA degree preferred

Salary/Compensations

$20.29 – $29.30

About the Company

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Equal Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.