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About the Role

As a Service Senior Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

Responsibilities

• Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
• Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
• Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
• Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
• Contribute to practice development, lead sustainable transformations, and support business development.
• Lead/contribute to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Develop campaigns, participate in internal think-tanks, write whitepapers, contribute to practice development (operations, recruitment, team events & activities), and develop offerings.
• Undertake training to support career development and skills demand, and pursue certifications.

Requirements

• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
• Proven track record of successfully delivering and leading advisory engagements, managing teams, building trusted relationships internally and externally, and influencing skills to support sales generation.
• Practical experience managing and implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.
• Currently working in a Consulting firm, and/or in industry but having a service management background.
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.
• Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network.

Skills

• Cloud Advisory
• ITIL v4
• DevOps
• Agile
• SIAM methodology
• Lean principles
• ITSM tooling
• AI
• Automation
• Hybrid cloud
• Multi-cloud
• CI/CD

Location

• UK

Work Type

• Hybrid working
• Flexible working arrangements

Experience Level

• Senior Consultant

Benefits

• Opportunity to work with leadership and experienced consulting management.
• Formal training from industry experts on management consulting and client delivery.
• Opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
• Access to Les Fontaines, a unique training environment outside of Paris.
• Monthly showcases of digital transformation initiatives.
• Monthly team drinks.
• Regular leadership connect sessions.
• Team away days.
• Employee wellbeing support including 'Mental Health Champions' and wellbeing apps (Thrive and Peppy).

About the Company

• Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
• Capgemini is a responsible and diverse group of 340,000 team members in more than 50 countries.
• With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
• It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
• The Group reported 2023 global revenues of €22.5 billion.
• At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions.
• Join us to drive transformation tailored to our client's challenges of today and tomorrow.
• Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Equal Opportunity

• Capgemini actively promotes inclusion and builds environments where employees can bring their whole selves to work.
• Capgemini aims to build an environment where employees can enjoy a positive work-life balance.
• Capgemini embeds hybrid working and makes flexible working arrangements a day-to-day reality.
• All UK employees are eligible to request flexible working arrangements.
• Employee wellbeing is vitally important to Capgemini.
• Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
• As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.