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About the Role

Serves as the first point of contact for patients entering the medical facility, greeting and checking them in, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR). Facilitates intake procedures, including form completion and payment collection, while ensuring patient privacy and safety.

Responsibilities

• Checks-in patients and assures all necessary authorizations are obtained prior to patient visits.
• Obtains patients medical history and insurance information to complete forms for processing purposes.
• Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.
• Ensures that routine and priority tasks are completed within established departmental time frames.
• Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis.
• Prepares and completes accurate, job related documentation, including collecting, updating, and maintaining patient medical and insurance information.
• Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.
• Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service.
• Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

Requirements

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• 1 year of recent relevant experience.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Skills

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Location

• Outpatient facility

Work Type

• Full Time

Experience Level

• 1 year of recent relevant experience

Education Level

• HS Diploma or equivalent education/experience

Salary/Compensations

• $32.16 to $45.02 / hour

Benefits

• Comprehensive benefits package

About the Company

• Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Equal Opportunity

• Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.