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About the Role

The Ocean Import Supervisor is responsible for overseeing day-to-day ocean import operations, ensuring accurate and timely handling of shipments in accordance with company and customer expectations. This role supports the Import Manager in executing operational goals and is a key liaison between the operations team and leadership to help maintain process efficiency and high service standards.

Responsibilities

• Receive and track customer bookings/orders.
• Send shipping instructions overseas according to customer instructions or established SOP’s.
• Notify customer of arrival and charges, including any delay notices and Customs/Exam holds.
• Process Customs Entries, including classifying invoices, filing RLF entries, and entering electronic invoices.
• Own the process for FDA related entries.
• Review and prepare documentation with accuracy, including Customs classification, I.T. number, and commercial invoices.
• Transmit information to ABI, verify results, and make corrections.
• Monitor the release of customs and any OGA as may apply (USDA, FCC, DOT… etc.).
• Check Customs release details and handle discrepancies.
• Transmit payment of Customs duties as needed.
• Manage exceptions with involved parties and customer.
• Ensure that file contains all necessary document copies in proper sequence.
• Coordinate entry and break bulk shipments.
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.
• Answer all customer requests in accordance with company standards and guidelines.
• Monitor shipments moving on an I.T. and provide release, payment, and delivery instructions within the allotted free time.
• Collect any COD monies owed before arranging delivery to the customer.
• Handle and manage all customer contact at file level regarding exceptions.
• Ensure highest level of data quality by processing the shipment accurately.
• Provide accurate job costing forecast, ensuring all payables, receivables and accruals are set and properly managed.
• Work with vendors and overseas offices to dispute any incorrect payables.
• Bill/Invoice each file to the respective customers paying close attention to payment terms.
• Assure that Original Bill of Lading requirements are met in a timely manner.
• Dispatch freight for delivery, maintaining communication with trucker throughout delivery.
• Confirm POD for each shipment and update the system with POD information.
• Update Track and Trace proprietary applications.
• Assist Sales, Department Manager and Colleagues in compiling quotes by providing rates and tariffs.
• Assure that file contains all necessary documents as set by company standards and filed promptly.
• Provide input to the Import Manager for employee performance evaluations.
• Recommend employee hiring, terminations and promotions.
• Identify and resolve personnel issues.
• Provide ongoing coaching and mentoring of staff to develop skills to optimum levels.

Requirements

• Excellent organizational skills.
• Excellent problem solving skills.
• Effectively communicate both verbally and in writing.
• Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to effectively work on a team and independently.
• Solid knowledge of all customs laws, practices and procedures.
• Good working knowledge of FDA & OGA transactions.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
• Able to interact positively and effectively with co-workers, subordinates and managers.
• Knowledge of ISF & ISF procedures.
• Knowledge of POA & FPOA entry processes.
• Knowledge of requirements related to Lacey Act & PPQ form 505.
• Knowledge of TIB / CARNETS.
• Background check required to determine if convicted of a felony.

Skills

• Ocean imports
• Import entry procedures
• Compliance
• Rules and regulations
• FDA Experience
• ISF procedures
• POA entry processes
• FPOA entry processes
• Lacey Act
• PPQ form 505
• TIB
• CARNETS
• Microsoft Office Suite

Location

• Internal office environment

Work Type

• Full-time

Experience Level

• 4-6 years experience in ocean imports or combination of education and expertise

Education Level

• High School diploma or GED

Salary/Compensations

• $75-85K/year

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k)
• Bonuses

About the Company

• JAS is an international, non-asset-based supply chain services and solutions company.
• Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
• JAS Forwarding (USA), Inc. is a customs broker, governed by federal regulation.

Equal Opportunity

• JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
• Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.