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About the Role
Academy of Art University is seeking an experienced full-time Student Financial Services Representative to support new, continuing, and International students. This position offers a rewarding opportunity to work with aspiring artists in a world-class city, while honing your professional skills in a dynamic, innovative, and engaging work environment.
Responsibilities
- Independently manage a portfolio of continuing students through the financial process.
- Answer student questions and anticipate financial concerns in a customer-focused manner.
- Counsel students to ensure financial obligations are honored.
- Analyze and evaluate student financial need and review funding sources.
- Inform and advise students and parents regarding eligibility and responsibilities of financial aid programs.
- Interpret and explain policies, application procedures, and funding availability.
- Review and evaluate required documentation and package awards.
- Interpret and apply Federal, State, and Institutional regulations to determine and certify student eligibility.
- Provide assistance in collections and communications regarding student accounts.
- Counsel students on resolving debt and answer questions about their accounts.
- Track all financial aid documents.
- Keep students informed of their financial aid file and refund status.
- Run periodic reports to determine students with incomplete financial aid files and contact them.
- Check NSLDS and COD to determine students who previously attended college.
- Inform and advise students regarding VA benefit eligibility, explain policies, and discuss required documentation for certification.
- Work with other departments on continuing students with incomplete financial aid files.
- Contact students who have not applied for financial aid, have incomplete files, or have gaps between financial aid and total costs.
Requirements
- At least one year of financial aid experience required.
- Passionate about student success and higher education.
- Empathetic, patient, and positive.
- Excellent phone and written communication skills.
- Excellent time management and organizational skills.
- Attention to detail.
- Able to thrive in a dynamic and deadline-driven environment.
Skills
- Financial aid management
- Student counseling
- Financial analysis
- Financial aid program interpretation
- Policy interpretation
- Application procedure explanation
- Funding source identification
- Documentation review
- Award packaging
- Federal, State, and Institutional regulations application
- Collections
- Debt resolution
- Financial aid document tracking
- Reporting
- NSLDS and COD system usage
- VA benefit advising
- Interdepartmental communication
Location
- San Francisco
Work Type
- On-site
- Full-time
Experience Level
- 1+ year of financial aid experience
Education Level
- Bachelor's Degree preferred
Salary/Compensations
- $24.04 per hour
Benefits
- Health insurance
- 401k options
- Paid vacation (15 days' accrual at start)
- Paid holidays
- Paid sick leave
- Commuter benefit program
- One undergraduate course tuition-free per semester
About the Company
- Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service.
- We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.
Equal Opportunity
- Academy of Art University is an equal opportunity employer.
- All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law.
- Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
- Equal access to the hiring process, services, and employment is available to all persons.
- Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at recruitment@academyart.edu.