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About the Role

The Supervisor Ramp & Passenger Services manages, coordinates, and controls airport activities for both Ramp Services and Passenger Service functions. This role oversees work quality, directs personnel, advises on staffing, and participates in employee management. The position ensures compliance with company regulations, safety standards, and budgetary controls, while proactively monitoring operations to meet or exceed customer satisfaction, safety, and security standards.

Responsibilities

Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights safely and timely.
Manage baggage service functions, including filing loss, damage, and pilferage claims.
Provide efficient and professional customer service and resolve passenger problems.
Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance.
Act as company representative when assigned.
Report to work on a regular and timely basis.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Perform mathematical calculations including addition, subtraction, multiplication, and division.
Compute rates, percentages, and interpret bar graphs.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Requirements

Associate's degree (A. A.) or equivalent from a two-year college or technical school.
Six months to one-year related experience and/or training.
Equivalent combination of education and experience.
Ability to read, write, speak, and understand the English language.
Must be able to work weekends (Friday, Saturday and Sunday), holidays, and days off.

Skills

Ability to read, write, fluently speak and understand the English language.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress.
Ability to work with minimal supervision.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to lift up to 70 lbs.
Ability to work in a high noise level environment.

Location

Airport locations

Work Type

Full-time

Experience Level

Supervisor

Education Level

Associate's degree

Salary/Compensations

$25.00/hourly

Benefits

Access pay in advance through DailyPay app.
On the spot awards offered through the Awardco Platform.
Multiple medical care options for full and part-time employees.
WFS Employee Extras including Travel Discounts, Pet insurance, and Discount Shopping.
Wellness Programs offered to all employees.
401k program.
Opportunity for Internal Mobility and transfers.

About the Company

Join Worldwide Flight Services (WFS) and Oxford family.
Contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely.
Perform at the highest level for customers every day.
Strive to be an exceptional leader in the industry with teams of cargo, passenger, ramp handling, and technical service experts.
Operate in 227 airport locations, 27 countries, and on 5 continents.

Equal Opportunity

WFS is an equal opportunity employer committed to employment equity and inclusion.
We accept applications from all qualified individuals.