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About the Role

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Responsibilities

• Manages and directs activities of staff responsible for division-wide analytics, performance reporting, intake coordination, and IT initiatives across the CHI Division.
• Provides leadership, guidance, and oversight for strategic initiatives, data-driven decision making, performance management, and process improvement efforts.
• Establishes program goals, objectives, priorities, performance measures, and project timelines; monitors progress toward deliverables and milestones; and ensures alignment with division priorities and agency objectives.
• Identifies and mitigates risks, addresses gaps, and advances opportunities for operational and programmatic improvement.
• Develops and implements methods to evaluate program effectiveness and measure achievement of program goals and outcomes.
• Oversees the collection, analysis, interpretation, quality, security, and dissemination of public health and programmatic data to support strategic planning, operational decision-making, and continuous quality improvement.
• Plans, develops, monitors, approves and oversees program budgets, financial reports, contracts, expenditures, funding sources, and resource allocations to ensure compliance with agency, state, and federal requirements.
• Provides project management oversight for complex division-wide initiatives by establishing priorities, monitoring progress, resolving issues, coordinating stakeholders, negotiating deliverables, and ensuring successful implementation and achievement of strategic objectives.
• Develops and establishes goals, objectives, policies, and strategic priorities for division-wide analytics, intake coordination, performance reporting, and IT initiatives consistent with CHI and DSHS strategic goals.
• Develops, implements, monitors, and evaluates standards, policies, procedures, and performance measures to ensure operational effectiveness and compliance with federal, state, and agency requirements.
• Directs and evaluates program activities, operational performance, and strategic initiatives through the review of reports, dashboards, visualizations, presentations, investigations audits, studies, forecasts, and other analytical products.
• Provides leadership and consultation to division leadership, program areas, and executive management on program effectiveness, organizational performance, emerging issues, and improvement opportunities.
• Conducts and oversees complex data analyses, operational reviews, and special projects to support executive decision-making, strategic planning, and policy development.
• Evaluates program outcomes, identifies trends, challenges, and opportunities, and recommends improvements to enhance efficiency, effectiveness, and service delivery.
• Leads continuous process improvement initiatives and collaborates with stakeholders to advance division priorities.
• Performs related work as assigned and advises senior leadership on policy, operational, and strategic issues impacting the division.
• Works with division leadership and program managers to evaluate legislation, policies, and regulatory requirements affecting CHI programs and operations, and monitors compliance with legislative mandates.
• Consults with senior leadership to ensure legislative, strategic, and departmental initiatives are addressed effectively and in a timely manner.
• Represents the division at meetings, conferences, workgroups, and other stakeholder engagements.
• Prepares and delivers verbal and written communications, presentations, briefings, and reports for executive leadership, external partners, and stakeholders.
• Testifies at hearings, trials, legislative sessions, and other public proceedings, as appropriate.
• Provides direct supervision, management, professional oversight, and guidance to assigned staff to ensure compliance with regulatory standards, established procedures, and division priorities.
• Responsible for hiring, selection, onboarding, performance management, and employee development.
• Plans, assigns, and supervises staff activities; establishes priorities and work assignments; and ensures alignment with division goals, objectives, and performance measures.
• Conducts performance evaluations, recommends personnel actions, approves leave, and monitors staff performance and productivity.
• Coaches, mentors, and develops staff to build knowledge, skills, and leadership capabilities while fostering a collaborative and high-performing work environment.
• Performs other duties as assigned, including actively participating in and/or supporting the agency's response to disasters, public health emergencies, recovery operations, and Continuity of Operations (COOP) activations.
• May require working additional hours to meet defined deadlines and support agency mission-critical reporting and operational priorities.

Requirements

• Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business function.
• Knowledge of business and management principles involved in strategic planning, resource allocation, project management, and leadership techniques; and the principles and practices of public administration and management.
• Knowledge of public health policy and state and federal agency laws and regulations related to community health services.
• Knowledge of the principles and practices of public health administration and management.
• Knowledge of the Texas legislative process and state and federal laws pertaining to public health.
• Knowledge of grant funding processes and competitive awarding of funds.
• Knowledge of agency budget and accounting principles and applications.
• Knowledge of supervisory and management practices, including hiring, employee development, performance management, coaching, succession planning, and human resource administration.
• Knowledge of data analytics, performance measurement, reporting methodologies, and data-driven decision-making.
• Knowledge of IT project management principles and technology governance practices.
• Knowledge of best practices in community health service delivery.
• Skill in establishing plans and setting objectives and goals that support an overall business strategy.
• Skill in decision making, including assessing risk and using good judgement to inform decisions and recommendations to leadership.
• Skills in conflict resolution and working quickly and collaboratively to solve problems.
• Skill in operational planning including developing section activities, goals, and objectives for strategic planning, development, and evaluation.
• Skill in developing and implementing contracts and grant applications.
• Skill in identifying resources needed to accomplish service delivery objectives and budget development.
• Skill in developing and evaluating administrative policies, procedures, and protocols.
• Skill in identifying, evaluating, and solving issues and implementing effective solutions.
• Skill in managing multiple and competing priorities.
• Skill in program evaluation, performance management, and continuous quality improvement.
• Skill in project management, stakeholder engagement, and coordination of complex initiatives.
• Skill in preparing and delivering presentations, briefings, and written communications to leadership and stakeholders.
• Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate agency policies and procedures; to prepare concise reports; to communicate effectively; and to supervise the work of others.
• Ability to plan, organize, and complete multiple activities in a timely fashion.
• Ability to plan, assign, and supervise the work of others.
• Ability to work in a professional manner with employees and the public, including establishing and maintaining effective working relationships with diverse individuals and groups.
• Ability to express ideas clearly and concisely both verbally and in writing.
• Ability to effectively interact with legislators, executive leadership, stakeholders, and external partners.
• Ability to analyze complex issues, evaluate alternatives, and make sound recommendations.
• Ability to build collaborative relationships and influence outcomes across diverse stakeholder groups.
• Graduation from an accredited four-year college or university.
• Minimum of three (3) years of experience in public health, healthcare, healthcare informatics, or human services, or a related field.
• Minimum of three (3) years of supervisory experience, including hiring, employee development, performance management, coaching, and implementation of human resources activities.
• Experience leading data-driven initiatives, performance reporting, data analytics, IT projects, strategic planning, budget management, contract administration, and project management.
• Experience with grant development and management preferred.

Skills

• Data Analytics
• Performance Reporting
• Strategic Initiatives
• Information Technology (IT) Initiatives
• Project Management
• Process Improvement
• Budget Management
• Contract Administration
• Public Health Data Management
• Supervisory Skills
• Leadership
• Communication
• Problem-Solving
• Decision Making
• Conflict Resolution
• Stakeholder Engagement

Location

• AUSTIN

Work Type

• Eligible for Telework
• Full time

Experience Level

• Director I
• Minimum of three (3) years of supervisory experience
• Minimum of three (3) years of experience in public health, healthcare, healthcare informatics, or human services, or a related field.

Education Level

• Graduation from an accredited four-year college or university
• Master's degree in Public Health, Public Administration, Data Analytics, Information Systems, Business Administration, or a related field preferred

Salary/Compensations

• $6,377.50 - $8,581.66 Monthly

Benefits

• Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

About the Company

• DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability.
• All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position.