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About the Role

This role primarily provides account support services and trade execution to the WPB Premier client base, including advisor-led and Self-Directed via phone and email. The Specialist also supports inquiries from Wealth Centers and internal clients such as WRMs, Wealth Operations staff, Compliance and Sales Management. Responsible for receiving and executing domestic and international securities orders and providing accurate information and brokerage account servicing to clients, internal and external, and in multiple languages. The WPB Services Desk covers the full span of the WPB client continuum; therefore, Specialists may also cover for HNW client order entry and customer service support as needed.

Responsibilities

Attend phone lines queues, service clients accordingly, efficiently within existing guidelines in both languages
Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds, and foreign currency
Perform account maintenance services upon client request
Initiate Forms (IRA distribution, ACH, Journal, etc.)
Support clients for tax reporting needs
Support Premier brokerage trade inquiry/correction requests
Support Premier brokerage for corporate reorgs election completion
Support Middle Office and Operations on all trade related matters and reports
Support Sales Management and Regulatory Compliance
Respond to regulatory inquiries as needed
Receive, review, and analyze a variety of reports and documents for accuracy
Maintain proper desk activity record

Requirements

Experience in financial services industry or equivalent
Strong knowledge of investment products, markets, and traditional and non-traditional service providers as well as regulations affecting area of responsibility
Well-spoken and well written, with a people-focused attitude
Ability to manage multiple and changing priorities with tact, diplomacy, and confidentiality
Having a second language is a plus: Mandarin, Spanish, or Portuguese
Licensed Registered Representative, Series 7 and Series 66 mandatory, in addition S63/65 preferred
Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Skills

Mandarin
Spanish
Portuguese

Benefits

Access to tailored professional development opportunities
Competitive pay and benefits package
Robust Wellness Hub
Welcoming and inclusive work environment
Empowerment to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy
Generous matching gift program
Comprehensive program of immersive Sustainability and Climate Change Initiatives
Employee Resource Groups

About the Company

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.