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About the Role

Manage customer relationships, serve as a liaison between technicians and customers, and select, coach, lead, train, and supervise vehicle technicians. Assist with the purchase of parts, materials, and equipment.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paper work and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
• If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Skills

• Automotive repair knowledge
• People skills
• Customer relationship management
• Interpersonal skills
• Communication skills

Location

• North America

Work Type

• Full-time

Experience Level

• 4 years of auto service technical experience
• 1 year of service manager or service writer experience

Education Level

• High School Diploma or equivalent
• 2 year degree or equivalent

Salary/Compensations

• $20.60 - $30.90

Benefits

• Competitive pay
• Formal training
• Performance incentives
• Paid vacation and holidays
• Competitive healthcare packages for full-time and part-time employees
• 401k plan
• Medical, Dental and Vision – Starting day 1 for all our teammates
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available
• Professional Development resources
• Corporate Social Responsibility activities
• Agility and work/life effectiveness
• Long-term well-being support

About the Company

• Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
• BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
• With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
• We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
• We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
• At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
• Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”.

Equal Opportunity

• Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.