Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Midtown is looking for a Hospitality Desk Associate who will be the first point of contact for every interaction with our members and guests. This role sets the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly, and creating memorable, lasting moments during each visit. A Hospitality Desk Associate plays a key role in delivering on our promise to inspire others to transform their lives.

Responsibilities

Greet everyone who enters the club with a warm welcome
Seek to understand how to make someone’s experience special
Demonstrate sound judgment, professionalism, and optimism
Assist members with program registration, payment processing, and scheduling services
Handle check-ins, addressing questions and resolving issues appropriately
Identify potential friction points for customers and help find solutions
Participate in service recovery
Maintain cleanliness of front desk areas
Contact housekeeping and maintenance departments when a problem is reported
Answer queries regarding club services and facilities
Implement processes and procedures to ensure consistent service delivery
Complete transactions for paid services or goods
Complete tasks or projects as assigned, such as calling members with birthday greetings

Requirements

Availability to work a flexible schedule, including evenings, weekends, and some holidays
Demonstrate strong customer service skills and enjoy serving others
Working knowledge of customer services standards
Work gracefully and quickly under pressure
Great personality that naturally connects with a wide variety of people
Keen memory and delightful sense of humor
Quickly make calculations when handling money
Work well in a collaborative team environment
Highly organized and efficient
Excellent communication skills
Receive coaching with optimism and implement recommendations

Skills

Customer service
Communication
Organization
Problem-solving
Interpersonal skills
Attention to detail

Location

Midtown

Work Type

Full-time
30hr week

Salary/Compensations

$17-$18.25 per hour

About the Company

Midtown believes in putting the customer at the center of every decision that we make.

Equal Opportunity

MIDTOWN is an Equal Opportunity Employer.