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About the Role
Taylor Corporation is seeking an Advanced Service Account Manager, Insourcing to identify and execute insourcing opportunities, drive revenue growth, and promote TAP (Taylor Advantage Products) utilization within assigned accounts.
Responsibilities
- Identify, prioritize, and execute TAP insourcing opportunities across assigned accounts.
- Develop account-level strategies to increase TAP utilization, reduce external vendor spend, and expand product categories.
- Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
- Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
- Track and communicate insourcing progress, revenue impact, and performance against goals.
- Serve as a primary expert on TAP products, capabilities, competitive advantages, inventory strategies, and new launches.
- Promote TAP-first selling behaviors and recommend product substitutions or vended-to-TAP conversions.
- Collaborate with Product Merchandising and Operations to address product gaps and identify future opportunities.
- Train and mentor Customer Service, Account Managers, Program Coordinators, and Sales teams on TAP products and insourcing best practices.
- Create simple reference materials, playbooks, and coaching content to improve adoption and consistency.
- Act as an escalation resource for TAP-related product questions and strategic account opportunities.
- Share successes, best practices, and lessons learned to strengthen organizational knowledge.
- Build strong relationships with stakeholders and decision-makers to support account growth.
- Analyze account performance, spending patterns, product mix, risks, and conversion opportunities.
- Coordinate with cross-functional teams to execute TAP initiatives and improve the customer experience.
- Maintain visibility to pipeline opportunities and follow through on revenue-generating activities.
- Provide leadership with insights and recommendations to expand TAP adoption and improve profitability.
Requirements
- 5+ years of account management, sales support, customer service, and promotional products industry experience.
- Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
- Proven ability to influence stakeholders, coach teams, and drive revenue growth.
- Strong analytical, communication, presentation, and cross-functional collaboration skills.
- Experience with Salesforce, Tableau, Power BI, or similar reporting tools preferred.
- Ability to travel up to 20%.
- Authorized to work in the United States without the need for employer sponsorship.
Skills
- Strategic thinking
- Revenue growth mindset
- Product expertise
- TAP-first consultative selling
- Coaching
- Influence
- Cross-functional collaboration
- Customer focus
- Accountability
- Data-driven decision making
- Salesforce
- Tableau
- Power BI
Experience Level
- 5+ years
Salary/Compensations
- $50,000-$60,000
Benefits
- Choice of several health plans
- Dental
- Vision
- Wellness programs
- Life and disability coverage
- Flexible spending accounts
- Health savings accounts
- 401(k) plan with company match
- Paid time off (PTO)
- 64 hours of annual holiday pay
About the Company
- One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges.
- We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s recognizable brands.
- With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.
Equal Opportunity
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Equal Opportunity Employer/Veterans/Disabled.