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About the Role
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.
Responsibilities
- Manage patient check-in and check-out.
- Work with patients/families, explaining relevant unit processes and answering questions.
- Round on the patient care unit and provide customer service.
- Prepare the unit with daily staff assignment board, nurse locators, and updated patient room boards.
- Assist the Clinical Nurse Leader with the coordination of daily patient activities.
- Update patient charts as appropriate.
- Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
- Maintain and stock supplies on the unit.
- Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks.
- Maintain all electronic and paper medical records.
Requirements
- Six months related work experience in a healthcare or general office setting preferred.
- Experience with public contact, with good interaction and communications skills.
- Medical terminology and/or prior nursing assistance experience preferred.
Skills
- Exceptional customer service skills
- Good interaction and communications skills
Location
- Rochester, NY
Work Type
- Full Time
Experience Level
- Entry Level
Education Level
- High School Graduate or GED preferred
Salary/Compensations
- $16.75 - $18.91
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- Minority/Female/Disability/Veteran
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.