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About the Role

Lead ITR Services Generator Engineer responsible for ensuring long-term generator reliability across the full Inquiry-to-Remittance (ITR) cycle. Provide technical support for outages, parts, repairs, and upgrades, including solution development, technical proposals, and documentation. Lead problem solving sessions to resolve generator issues and implement corrective actions. Respond promptly to Engineering Requests with accurate, safe, and quality solutions. Act as a technical expert to customers, service centers, and cross-functional teams, supporting the planning and execution of generator outages and upgrades while identifying opportunities to improve generator performance and reliability.

Responsibilities

Develop and maintain comprehensive engineering documentation, including detailed Test & Inspection Plans, Outage Optimization recommendations, and Work Instructions.
Plan and lead all engineering tasks and activities during the execution phase of projects.
Provide engineering directions to customers and repair service centers, ensuring safety, quality, and effectiveness.
Resolve NCR (Non-Conformance) issues and lead the development and implementation of engineering solutions.
Respond to Engineering Requests (ER) promptly and effectively, providing on time delivery with high quality.
Deliver projects with a sense of urgency, maintaining strict adherence to cost and quality standards without compromising safety.
Lead and actively participate in Root Cause Analyses (RCAs), driving effective problem-solving and CAPA.
Prepare detailed technical proposals and scope definitions for generator upgrades and repairs during the tendering process (R1 & R2).
Support generator New Product Introduction (NPI) development programs.
Provide strategic recommendations for the development and continuous improvement of generator maintenance and repair procedures.
Support initiatives aimed at cost reduction, cycle reduction, and product quality enhancement.
Maintain accurate and up-to-date generator unit records and configuration.

Requirements

Bachelor's degree in Electrical Engineering, Engineering, or Physics
5+ years of proven experience in generator manufacturing, repair, and overhaul processes
Understanding of stator and rotor rewinding activities and associated measurement techniques
Knowledge of synchronous generator design, construction, and insulation technologies

Skills

Strong interpersonal skills
Excellent communication and presentation capabilities
Strong organizational and coordination abilities
Customer service mindset focused on Safety, Quality, Delivery, and Cost
Experience with both legacy Alstom and GE generator technologies
Proficiency in lean methodology and continuous improvement tools
Knowledge of measurement tools and equipment
Commercial awareness and business acumen
Experience in on-site execution and workshop processes
Proficiency in Microsoft Office Suite and PLM systems (RPDM/VPDM)

Location

Remote

Work Type

Remote
Full-time

Experience Level

5+ years

Education Level

Bachelor's degree

Benefits

Relocation Assistance Provided: No