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About the Role

Saint Joseph London is a 150-bed regional hospital founded in 1926, recognized as a Best Place to Work in Kentucky for five consecutive years. As part of CommonSpirit Health, we are dedicated to advancing health for all people. This role performs patient registration and admitting functions, ensuring accurate patient data capture and supporting patient access workflows.

Responsibilities

• Performs patient registration and admitting functions across assigned hospital access areas.
• Gathers, verifies, and updates demographic, insurance, and account information.
• Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes.
• Identifies discrepancies or issues, escalating non-standard or complex scenarios.
• Supports daily patient access operations by assisting with workflow needs.
• Collaborates with the healthcare team and engages with patients and families.
• Demonstrates accountability for relationship-based care, organizational mission, and core values.
• Maintains compliance with organizational policies, privacy standards, and regulatory requirements.
• Perform patient registration functions, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation.
• Accurately scan, index, and manage patient documentation.
• Communicate patient financial responsibility and collect payments at the time of service.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

Requirements

• High School Graduate or High School GED upon hire.
• 1 year relevant experience in a healthcare, patient access setting is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verifications.

Location

• London, KY

Work Type

• Full-time

Experience Level

• 1 year preferred

Education Level

• High School Graduate or GED

About the Company

• Saint Joseph London is a 150-bed regional hospital founded in 1926.
• Located on a 52 acre healing environment, Saint Joseph London offers private patient rooms that overlook a small lake and healing garden.
• Recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).
• CHI Health Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people.
• CommonSpirit Health has approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.
• CommonSpirit Health's commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff.
• CommonSpirit Health operates a system of 140 hospitals and more than 2,200 care centers serving 24 states.