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About the Role
As a Specialist at HUGO BOSS, you will partner with the management team to coach, train, and develop team members within your specialist area. Your goal is to maximize sales potential, ensure expert customer service, and drive commercial success.
Responsibilities
- Coach, train, and develop team members within the specialist area.
- Ensure the team delivers excellent customer service to drive commercial success.
- Establish a customer-centric mindset to enhance customer experience.
- Build a steady clientele of repeat shoppers by fostering relationships.
- Gather and manage CRM data.
- Support in induction and ongoing training of team members.
- Assist with merchandise-related processes, stock takes, and cycle counts.
- Provide product feedback to merchandise management.
- Share best practices and knowledge transfer with team members to improve selling techniques.
- Support operations for loss prevention and stock management.
- Drive the use of all available tools and ensure procedures and policies are followed.
Requirements
- Experience in a similar position with a demonstrated ability to meet and exceed targets.
- Excellent interpersonal and communication skills at all levels.
- Strong commercial acumen and brand knowledge.
- Experience in networking and building relationships.
- Ability to be flexible and adaptable to business needs.
- Willingness to constantly learn and develop.
- High cultural knowledge and awareness.
- Proactive and positive attitude.
Skills
- Customer Service Excellence
- Sales Techniques
- CRM Data Management
- Merchandise Management
- Loss Prevention
- Stock Management
- Networking
- Relationship Building
Location
- London Regent Street
Work Type
- Full-time
Experience Level
- Specialist
Salary/Compensations
- Competitive salary, commission
Benefits
- Attractive benefits
- Tailored trainings and development opportunities
- International and inspirational working environment with a dynamic work culture
About the Company
- HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide.
- We love fashion, we change fashion!
Equal Opportunity
- We are a global company with our employees representative of the world at large.
- Our inclusive culture embraces each person’s authenticity and individuality.
- We are committed to equal employment opportunity.
- We believe our equitable work environment helps unleash your full potential and inspires you to thrive.