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About the Role

The Sr Quality Assurance Analyst carries out established procedures to ensure programs/projects meet minimum company standards and end user requirements. This role ensures IT products and services meet organization standards and end-user requirements by conducting thorough quality assurance tests on software. As the third level in the Quality Assurance job stream, this role provides functional guidance to less experienced team members.

Responsibilities

Create test strategies for various projects.
Plan system and user acceptance testing.
Execute system and user acceptance testing according to plans.
Coordinate and manage resolution of problems encountered in testing for medium-to-large size projects, working with developers and analysts.
Create and maintain test case documentation, recording problems encountered during testing.
Conduct walk-throughs of testing documentation for medium-to-large projects.
Participate in verifications of implementations.
Perform workflow analysis of testing procedures and recommend quality improvements.

Requirements

Certification as a Salesforce Administrator.
Degree or diploma in Information Technology or Computer Science, along with at least 5 years' relevant systems testing experience, or equivalent combination of education and experience.
Understanding of insurance principles and practices.
Experience in QA automation using Playwright/ Selenium tool.
Working experience in JIRA, Zephyr, Confluence tools.
Worked in Agile environments.
Innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
Critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
Strong communication skills to clearly convey messages and explore diverse points of view.
Ability to build trusting relationships and provide guidance to support the development of colleagues.
Rotational on-call schedule may be required, with shifts during evenings and weekends.
Extended work hours, including weekends, may be required during peak periods.
Subject to a Background check as a condition of employment.

Skills

Salesforce Financial Service Cloud
Quality Assurance leadership
Testing applications in Salesforce
Client facing digital portals built in Salesforce Communities
Functional and End to End testing with integration to multiple systems
QA automation using Playwright/ Selenium tool
JIRA
Zephyr
Confluence
Agile environments

Location

Hybrid

Work Type

Regular Full-Time
Hybrid (2 days in office)

Experience Level

Sr Quality Assurance Analyst
at least 5 years' relevant systems testing experience

Education Level

Degree or diploma in Information Technology or Computer Science

Salary/Compensations

$72,847 - $121,411

Benefits

Training and development opportunities
Flexible work options
Paid time off
Holistic approach to well-being, with physical and mental health programs
Supportive workplace culture
Paid volunteer days

About the Company

CGL is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
The Digital & Advisor Technology team drives a transformation in the insurance industry, leveraging cooperative values and building a digital enterprise.
The team uses state-of-the-art technology, development practices and processes.