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About the Role
Health Link Home Health & Hospice is seeking a Scheduling & Intake Coordinator to support its San Francisco operations. This role is crucial for ensuring efficient patient care delivery by managing clinician schedules and supporting intake processes. The ideal candidate is organized, proactive, calm under pressure, and motivated by patient-centered work.
Responsibilities
- Coordinate and manage daily clinician schedules based on patient needs, clinical priorities, and staff availability
- Support intake processes including referral coordination, data entry, and case placement
- Partner closely with clinical leadership, business development, and operations teams
- Respond quickly and effectively to urgent scheduling changes, call-outs, and patient needs
- Communicate clearly with clinicians, patients, referral sources, and leadership
- Assist with timely initiation of care and visit coverage
- Proactively identify and resolve scheduling or intake barriers
- Support field staff to ensure patient care is never delayed
Requirements
- At least one year of scheduling or intake experience in home health, hospice, or healthcare operations preferred
- Strong organizational and time-management skills
- Ability to manage high call volume and competing priorities
- Comfort working in fast-moving, real-time operations
- Solid computer skills and ability to learn healthcare systems quickly
- Clear, professional communication skills
- Detail-oriented, reliable, and solution-focused mindset
- Strong customer-service orientation toward patients and clinicians
Skills
- Scheduling
- Intake coordination
- Referral coordination
- Data entry
- Case placement
- Communication
- Problem-solving
- Time management
- Organization
Location
- San Francisco, CA
Work Type
- Full-Time
- In person
Experience Level
- Minimum one year in healthcare scheduling, intake, or coordination role preferred
Education Level
- Bachelor's degree or equivalent healthcare operations experience preferred
Salary/Compensations
- $56,000–$73,000 Base
- Up to $100,000+ with overtime
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with employer matching
- Paid Time Off
- Opportunities for growth within a multi-branch organization
About the Company
- Healthcare operations designed around people, systems, and impact.
- At Health Link Home Health & Hospice, we believe great patient care starts with strong operations.
- For over 20 years, we've served the Bay Area with a focus on quality, responsiveness, and coordinated care.
- Our scheduling and intake teams are a critical part of that mission — they are the engine that keeps patient care moving.
- An established, stable agency with long-term growth
- A culture that values accountability, teamwork, and continuous improvement