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About the Role

As a Lab Services Specialist, you will provide an exceptional patient experience by offering venipuncture and other clinical support services. You will be an integral part of the patient's primary care team, utilizing high-quality standards for specimen collection and processing while delivering personalized and calming care. You will use a growth mindset to navigate evolving technology and workflows in modern healthcare.

Responsibilities

Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
Answer patient messages, follow up on lab cases, and assist providers and virtual medical team with clerical duties including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
Master technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System 1Life

Requirements

An active phlebotomy certification to practice in CA
Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
Strong written and verbal communication skills
A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Skills

Venipuncture
Specimen collection and processing
Customer service
Communication
Computer proficiency
Teamwork
Problem-solving

Location

Laurel Heights, San Francisco

Work Type

Full-time

Education Level

High School Diploma or equivalent
Phlebotomy certification

Salary/Compensations

Starts at $26.25 per hour

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance
Disability insurance
Malpractice Insurance
UpToDate Subscription
Continuing Medical Education (CME) stipend
Rounds
Discounted rate to attend One Medical’s Annual REAL primary care conference

About the Company

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.
We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.
Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.
As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

Equal Opportunity

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government to your Form I-9 information to confirm that you are authorized to work in the U.S.