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About the Role

As a Part-Time Customer Service Ambassador, you will guide, support, and provide information to passengers, visitors, and airport employees throughout Terminal 4, primarily at airport checkpoints and international arrivals. Responsibilities include providing directions, organizing queues, assisting with processes, and reporting concerns to ensure a positive airport experience. Team coordination and feedback may also be required.

Responsibilities

Provide directions and wayfinding assistance
Organize passenger queues
Help maintain orderly lines
Direct travelers through established processes
Guide groups toward more efficient alternatives
Report facility or stakeholder concerns
Coordinate tasks within a small team
Provide feedback
Serve as a point of contact within an assigned area

Requirements

High school diploma or equivalent
At least one (1) year of customer service experience at a medium- or large-hub airport, OR at least two (2) years of customer service experience in another customer-facing environment
Comfortable working in a fast-paced airport environment
Able to communicate with a diverse traveling public
Able to remain professional under pressure
Able to actively assist passengers throughout the shift
Provide documentation establishing authorization to work in the United States
Successfully complete all requirements necessary to obtain and maintain an airport identification badge, including applicable background checks and post-offer drug screening requirements

Skills

Bilingual or multilingual candidates are strongly encouraged to apply
Spanish
Mandarin
Cantonese
Russian
French Creole

Location

Jamaica, NY – JFK International Airport

Work Type

Part-Time
Morning and daytime shifts
Afternoon and evening shifts
Overnight shifts
Weekday and weekend schedules
Holiday coverage

Experience Level

1+ year of customer service experience at a medium- or large-hub airport
2+ years of customer service experience in another customer-facing environment

Education Level

High school diploma or equivalent

Salary/Compensations

Minimum of $21.25 per hour

Benefits

Medical insurance options
Dental insurance options
Vision insurance options
Matching 401(k) plan after 90 days
Sick time accruals
Vacation/PTO accruals
Company-paid airport parking pass
Differential or premium pay rates for overnight shifts and designated holidays

About the Company

Incorporated in 2004, VIP Hospitality LLC is committed to elevating the experience of passengers and guests served by our clients exclusively within the hospitality, travel, and tourism industries.
Operates at busy airports including JFK International Airport, Orlando International Airport, Phoenix Sky Harbor International Airport, and Seattle-Tacoma International Airport.