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About the Role

This role involves team and event management, driving, and customer service with an emphasis on leadership and accountability. Responsibilities include leading installers, operating box trucks, and ensuring safe loading/unloading of gear.

Responsibilities

• Lead and manage a team of installers
• Operate box trucks and vans
• Safely load and unload gear
• Drop off and pick up crews at event venues
• Set and strike drape, furniture, and hardware at event venues
• Work with and as part of a team of installers
• Lead and participate in sets and strikes at event venues
• Deliver and pick-up gear/crew to event venues
• Prepare for daily scheduled activities in the warehouse and on-site
• Load and unload company vehicles at the warehouse and on jobsites
• Complete warehouse tasks after on-site work is finished
• Deliver outstanding customer service

Requirements

• Possess a valid, unexpired driver’s license
• Prior Box Truck / Van driving background and able to drive Quest light-duty vans
• Pass Quest-generated written and practical driving tests
• Submit to an annual driving record review (No DUIs, etc)
• Pass a DOT physical and drug test
• Able to drive all company vehicles, including medium-duty trucks (such as 16' box truck)
• Ability to repeatedly lift 62 lbs and work on a step ladder without exceeding maximum weight allowance
• Ability to stand or walk for extended periods of time
• Ability to problem solve and prioritize needs while on jobsites
• Ability to do simple math calculations and think logically
• Ability to analyze information and perform needed actions to fulfill duties
• Able to handle traffic stress, team dynamics, and customer service issues daily

Skills

• Leadership
• Accountability
• Safe driving skills
• Customer focus
• Strong work ethic
• Teamwork
• Problem-solving
• Prioritization
• Handling team dynamics
• Customer service skills
• Positive interaction with team members and customers
• Openness to constructive criticism
• Fluent English (read, write, speak, understand)
• Professional appearance
• Reliable transportation
• Punctuality

Work Type

• 0-30+ hours per week
• Potential to go Full Time
• Potential for overtime

Experience Level

• Prior customer service-related job experience preferred but not required

Benefits

• 401k Safe Harbor with Employer 5% match
• Employee Referral Bonus Program
• Eligible for annual increases based on performance
• Opportunities for professional growth