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About the Role

Fred Victor is a leader in helping people rebuild their lives in Toronto, with a mission to improve the health, income, and housing stability of people experiencing poverty and homelessness. The Bethlehem United Shelter is a 70-bed site for individuals facing challenges such as severe mental health issues and substance use, where clients can bring their pets. This role offers a supportive and collaborative environment within a diverse team, providing an opportunity to make a difference and grow your career.

Responsibilities

Process client intakes, transfers, and support clients with daily needs.
Record client notes, intake forms, and discharge plans in accordance with The Toronto Shelter / Respite Standards and FVC’s policies and procedures.
Support the team with daily operations such as meal serving, disinfecting areas, work orders, and covering the main office.
Perform safety checks and building rounds.
Intervene and deescalate crisis situations during shift and report all accidents, injuries, and occurrences in writing.
Resolve client complaints when appropriate, including timely follow-up.
Provide appropriate referrals, information, and advocacy to other support services to assist clients in meeting their goals.
Lead and support external agency staff while they are onsite delivering support services to clients.
Engage, encourage, assist, and support participants to address housing and program related issues through problem-solving and accessing community resources.
Work in accordance with the Ontario Occupational Health and Safety Act.
Perform other duties as assigned by the Manager.

Requirements

1-2 years of direct experience in a residential or congregate setting.
Experience working from a client-centered approach with chronically homeless adults from diverse backgrounds, including those facing barriers due to physical and mental health, substance use, social isolation, abuse, sexual orientation, criminal justice history, recent immigration, or who are non-binary/transgender, or have pets.
Strong written, interpersonal, and oral communication skills.
Informal counseling, analytical, and group facilitation skills.
Highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
Strong skills in crisis intervention and conflict resolution.
Sound problem-solving and decision-making skills under pressure.
Knowledge and awareness of the housing first approach.
Extensive knowledge of community-based resources for low-income people.
Ability to network with external agency staff to meet client needs.
Ability to work productively within a team setting and independently.
Ability to constructively give and receive feedback.
Ability to work with limited direct day-to-day supervision.
Ability to cook and prepare meals for 40 or more residents (at certain sites).
Strong organizational, written, and oral administrative skills.
Literacy in Word, Excel, Outlook, Windows, SMIS.
Experience working with homeless individuals from a client-focused approach.
Excellent communication, conflict resolution, and de-escalation skills.
Demonstrated ability to follow policies, procedures, and adhere to legislation.
Ability and commitment to contribute to positive team dynamics.
Applied computer skills (Microsoft Word, Excel, Microsoft Teams, Database programs etc.).
A Police Record Check is required by the final candidate prior to hiring.

Skills

Written communication
Interpersonal communication
Oral communication
Informal counseling
Analytical skills
Group facilitation
Planning
Prioritization
Adaptability
Flexibility
Crisis intervention
Conflict resolution
Problem-solving
Decision-making
Networking
Teamwork
Independent work
Feedback
Organizational skills
Administrative skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Windows
SMIS
Microsoft Teams
Database programs

Location

1161 Caledonia Road, North York, ON, M6A 2W9

Work Type

Relief
Permanent
Bargaining Unit

Experience Level

1-2 years of direct experience in a residential or congregate setting

Salary/Compensations

$22.65 per hour

Benefits

8% Vacation Pay
Access to employee and family assistance plan

About the Company

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are committed to ending homelessness, one person at a time.
24-Hour Services includes emergency and transitional shelters, Women’s 24-Hour Drop In, 24-Hour Respite, and the Edward Hotel Temporary Shelter programs.
With over 75 programs and services and more than 25 sites, there are lots of opportunities to grow your career with us.
Many members of the management team started in relief and front-line roles.

Equal Opportunity

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
We strive to provide reasonable accommodations whenever requested.
Information received relating to accommodation requests will be treated with confidentiality.