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About the Role

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Responsibilities

• Manage active clients to ensure each client is training minimum 1x a week frequency
• Manage inactive clients to reactivate session utilization and retain clients month over month
• Perform Zoho CRM outreach to schedule complimentary sessions for the team
• Conducts a minimum of 2 complimentary sessions per day (10hrs a week) with intent to convert and assign to a Personal Trainer on staff
• 20 hours of admin time per week to manage the PT business
• Conducts up to 10 paid sessions per week (10 hours per week)
• Assist in hiring, onboarding, and developing Personal Trainers
• Serve as a mentor for other trainers on staff
• Lead Exercise Education Monthly Meeting
• Lead Weekly Team Building Workouts

Requirements

• Analysis and understanding of key business metrics that directly impact membership growth
• Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
• Superior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detail
• Proficiency in Microsoft Office including Word and Excel
• Passion for fitness with a team-first mentality
• Ability to work on nights, weekends and holidays as needed
• High-energy, passionate, articulate and personable
• Leadership skills and team management experience
• Ability to clearly articulate ideas and perspective through constant communication

Skills

• Zoho CRM
• Microsoft Office
• Word
• Excel
• Customer Service
• Communication
• Organizational Skills
• Leadership
• Team Management

Location

• Chelsea - New York, NY 10011

Work Type

• Full-time

Experience Level

• Leadership skills and team management experience

Salary/Compensations

• $41.80 - $78.50 Hourly

Benefits

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services
• Team-Oriented Culture
• Pathways for Growth
• Purpose-Driven Work

About the Company

• Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
• With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience.
• We are a community built on Empowerment, Purpose, Transformation, and Community.