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About the Role

As a Front-End Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will play a key role in assisting customers with their purchases, handling cash transactions, and maintaining the appearance of the store.

Responsibilities

• Provide extraordinary shopping experiences to guests and exceptional service at checkout.
• Maintain uniform standards as detailed in the Employee Manual.
• Greet guests with a smiling face and helpful demeanor, using the Guest Services script.
• Operate cash register or electronic scanner and look up products as needed.
• Ensure proper pricing by scanning the correct barcode.
• Properly use and maintain computers, registers, and scanner equipment.
• Suggestively sell items to guests at the register and offer add-on items.
• Monitor merchandise brought to the register by stockers.
• Redeem coupons and weigh produce items when required.
• Kindly ask the guest to read and answer the pin pad question before starting the transaction.
• Check acceptable identification to ensure legal sales.
• Receive cash, checks, debit cards, credit cards, or gift cards.
• Issue receipts and any change due.
• Accurately count change back to the guest.
• Bag or box merchandise, using business-minded practices for bag usage.
• Assist with carry-outs when needed and feasible.
• Compute and record totals of all transactions on daily record sheet.
• Call the code for a cash drop as soon as the limit has been reached.
• Keep work area clean and neat.
• Count down drawer at end of shift and prepare final drop.
• Answer questions and provide information to guests.
• Resolve guest complaints with courtesy and respect.
• Avoid conversations with coworkers when guests are present.
• Avoid use of personal cell phone while on the sales floor.
• Stock shelves and check price tags as needed.
• Monitor checkout station, ensuring all needed tools are in stock.
• Prepare assigned areas for inventory and assist in the inventory process.
• Carry out directives of management efficiently.
• Fulfill responsibilities with care and attention to detail.
• Practice teamwork and cooperation with others.
• Manage time effectively and prioritize tasks.
• Manage stress in a fast-paced environment.
• Stand for most of shift, bend and walk occasionally.
• Use arms, hands, and fingers to feel, handle, reach, and lift.
• Lift and/or move up to 25 pounds regularly and up to 50 pounds or more occasionally.
• Push and/or pull 50-100 pounds or more occasionally.
• Communicate with and understand team members and guests.
• See product and payment methods.
• Work in accordance with all safety regulations.
• Perform other projects and tasks assigned by management.
• Maintain attendance and timeliness.
• Perform each essential duty satisfactorily.

Requirements

• Must be over the age of 21.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must maintain a valid TABC Beverage Sellers Permit.
• May require a valid Food Handlers Permit.
• Must be able to perform each essential duty satisfactorily.
• Previous experience in retail or customer service preferred.
• Familiarity with cash handling procedures.
• Knowledge of basic math for cash transactions.
• Strong communication skills, including phone etiquette.

Skills

• Cashiering
• Customer service
• Communication
• Basic math
• Operating cash register
• Operating electronic scanner
• Product lookup
• Pricing accuracy
• Computer operation
• Register operation
• Scanner equipment operation
• Suggestive selling
• Coupon redemption
• Weighing produce
• Identification checking
• Cash handling
• Check handling
• Debit card handling
• Credit card handling
• Gift card handling
• Receipt issuance
• Change calculation
• Merchandise bagging
• Merchandise boxing
• Carry-out assistance
• Transaction recording
• Cash drop procedures
• Till balancing
• Work area cleaning
• Drawer counting
• Guest complaint resolution
• Stocking shelves
• Price tag checking
• Checkout station monitoring
• Inventory preparation
• Inventory assistance
• Teamwork
• Cooperation
• Time management
• Task prioritization
• Stress management
• Standing
• Walking
• Bending
• Lifting
• Reaching
• Handling
• Feeling
• Pushing
• Pulling
• Communication
• Understanding
• Vision (close vision, depth perception, ability to adjust focus)
• Safety regulation adherence
• Bilingual skills are a plus.
• Ability to add, subtract, multiply, and divide in both whole numbers and in fractions and decimals.
• Ability to calculate discounts and percentages.

Location

• 062 Austin Arbor Walk - Austin, TX 78759

Work Type

• Full Time
• Part-time

Experience Level

• Cashiering experience preferred
• Willing to train

Education Level

• High school diploma or GED preferred

About the Company

• Spec's Family Partners