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About the Role

The individuals who perform this job provide extraordinary shopping experiences to our guests and exceptional service at the time of checkout. As a Front-End Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will play a key role in assisting customers with their purchases, handling cash transactions, and maintaining the appearance of the store.

Responsibilities

Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
Greet guests with a smiling face and helpful demeanor, use our Guest Services script based on the division in which they serve.
Operate cash register or electronic scanner and look up products as needed to access UPC codes or prices.
Ensure proper pricing by scanning the correct barcode.
Properly use and maintain computers, registers, and scanner equipment.
Suggestively sell items to guests at the register and offer add-on items, including the charity of the month.
Monitor merchandise brought to the register so that the accurate amounts are charged to the guest.
Redeem coupons and weigh produce items when required.
Kindly ask the guest to read and answer the pin pad question before starting the transaction.
If necessary, check acceptable identification, use 36 sign-in, to ensure you make the legal sale.
Receive cash, checks, debit cards, credit cards, or gift cards.
Issue receipts and any change due.
Accurately count change back to the guest.
Bag or box merchandise.
Assist with carry-outs when needed and feasible.
Compute and record totals of all transactions on daily record sheet.
Call the code for a cash drop as soon as the limit has been reached in order to maintain proper till balance.
Keep work area clean and neat and do not overstock counter with merchandise.
Count down drawer at end of shift and prepare final drop.
Answer questions and provide information to guests.
Resolve guest complaints with courtesy and respect.
Avoid conversations with coworkers when guests are present.
Avoid use of personal cell phone while on the sales floor.
Stock shelves and check price tags as needed.
Monitor checkout station, making sure all needed tools such as register paper and paper bags are in stock.
Prepare assigned areas for inventory and assist in the inventory process if needed.
Carry out directives of management efficiently.
Fulfill responsibilities with care and attention to detail.
Practice teamwork and cooperation with others.
Possess time management skills and be able to prioritize tasks.
Ability to manage stress in a fast-paced environment.
Work in accordance with all safety regulations of Specs Family Partners and OSHA.
Other projects and tasks assigned by management.
Attendance and timeliness are required.

Requirements

Must be over the age of 21 to work at Spec's.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Must maintain a valid TABC Beverage Sellers Permit.
In some cases, a valid Food Handlers Permit is required.
Previous experience in retail or customer service preferred.
Familiarity with cash handling procedures.
Knowledge of basic math for cash transactions.
Strong communication skills, including phone etiquette.

Skills

Cashiering
Customer Service
Cash Handling
Basic Math
Communication
Phone Etiquette
Teamwork
Time Management
Stress Management

Location

Austin, TX 78735

Work Type

Full Time
Part-time

Experience Level

Cashiering experience preferred
Experience is the best education

Education Level

High school diploma or GED preferred

About the Company

Spec's Family Partners