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About the Role

Morningstar Properties is seeking a part-time Office Assistant for their Morningstar Storage facility. This role is for a people-person and team player who excels at problem-solving and organization, dedicated to providing superior customer experiences.

Responsibilities

• Deliver exceptional customer experiences by building strong relationships, responding professionally to inquiries, and supporting customers.
• Support property sales goals by closing sales leads, demonstrating strong phone sales skills, leveraging the technology platform, proficiently following up on all leads, and demonstrating pricing knowledge.
• Demonstrate understanding of property operations, competition, and KPIs to support sound business decisions.
• Execute daily office operations including customer transactions, phone management, lead tracking, documentation, and administrative programs.
• Continually learn property systems, procedures, and best practices through hands-on training, leadership from the Property Manager, and guidance from the broader Morningstar team.
• Support the team in maintaining an industry-leading, great-looking property by assisting with cleanliness standards, curb appeal, and overall site organization.
• Conduct regular property walk throughs and work independently, adapting to new tools and technology.
• Follow policies and procedures and use tools (technology platform, daily checklists, lead-to-lease, delinquency management, etc.) with accuracy and attention to detail.
• Take ownership of responsibilities, seek improvements, and demonstrate accountability without constant supervision.
• Work collaboratively with the Property Manager and team, maintaining a positive attitude, providing coverage when needed, and following instructions/assignments.
• Communicate clearly with teammates to ensure smooth hand-offs and continuity of service.
• Other related duties as assigned.

Requirements

• High School diploma or GED required.
• Valid driver's license in the state of employment required for occasional work-related tasks requiring driving.
• Curiosity, creativity, and a willingness to learn.
• Positive, team-oriented attitude with a “can-do” approach.
• Self-motivated, dependable, and comfortable working independently.
• Pride in contributing to a team focused on operational excellence and customer satisfaction.
• Proficiency in computer skills required, including Microsoft Office Suite, email, and the ability to navigate multiple systems throughout the workday.
• Willingness to work a flexible schedule.
• Availability for working weekends is required.
• All candidates extended an offer for employment must pass a pre-employment background check.
• Ability to frequently stand, walk, sit, and move freely throughout the property.
• Ability to climb up a ladder and stoop, kneel, crouch, or crawl.
• Ability to regularly lift up to 50 pounds.

Skills

• Phone sales skills
• Computer skills
• Microsoft Office Suite
• Email
• Navigating multiple systems

Location

• Austin, TX 78734

Work Type

• Part Time
• Onsite

Experience Level

• Experienced

Education Level

• High School diploma or GED
• Associates or Bachelor’s degree (a plus)

Benefits

• Competitive pay
• 401(k) with employer match
• Community involvement through Morningstar Cares program.
• Potential opportunities for advancement may be available based on performance, company needs, and open positions.

About the Company

• At Morningstar Properties, we love what we do, and we hope it shows.
• We’re looking to expand our team of passionate, bright, and driven learners who are dedicated to providing the very best customer experiences in our industry.
• Morningstar has been developing and acquiring state-of-the-art storage and marina facilities since 1981, now with more than 100 storage properties and marinas throughout the US and growing!
• As part of our team, you’ll benefit from training programs for your success, competitive pay, a culture of care for our employees and excellence in customer service, and much more.
• We believe our greatest investments are our people, and we’d love to invest in you.

Equal Opportunity

• Morningstar Properties is an equal opportunity employer.