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About the Role

The Senior HHA – Shift Supervisor is a working supervisory position responsible for supporting resident care while overseeing staff performance and operations during the assigned shift. This position works under the direction and supervision of the RN and in collaboration with other members of the resident-care team.

Responsibilities

• Serve as the primary staff leader and point of contact during the assigned shift.
• Coordinate assignments and help ensure appropriate coverage of resident-care and operational responsibilities.
• Conduct shift huddles and communicate assignments, priorities, resident concerns, and relevant updates.
• Monitor staff attendance, punctuality, appearance, conduct, and completion of assigned duties.
• Verify that resident-care assignments, personal-care logs, medication observation records, and other required documentation are completed accurately and on time.
• Make regular rounds throughout the building and resident-care areas.
• Monitor staff interactions with residents, families, visitors, and coworkers to ensure professional and respectful conduct.
• Enforce organizational policies, including policies governing personal cell phones, break locations, confidentiality, resident rights, workplace conduct, and use of common areas.
• Redirect staff immediately when policies, care plans, or performance expectations are not being followed.
• Document and report policy violations, performance concerns, resident-care issues, incidents, and unusual occurrences to the RN or appropriate administrator.
• Promptly notify the RN of changes in a resident’s physical, mental, emotional, or behavioral condition.
• Respond to resident and family questions or concerns professionally and refer clinical or administrative matters to the appropriate person.
• Assist with managing callouts and coverage needs in accordance with established procedures.
• Support emergency procedures and coordinate staff responses until nursing, administration, or emergency personnel assume responsibility.
• Assist with orienting, training, coaching, and evaluating new and existing staff.
• Provide clear shift-to-shift reports and communicate unresolved concerns, follow-up needs, and significant events to the incoming supervisor and nursing staff.
• Maintain professional boundaries and protect resident privacy, dignity, safety, and confidentiality at all times.
• Perform direct-care assignments when necessary to meet residents’ needs and maintain safe operations.
• Immediately report suspected abuse, neglect, mistreatment, exploitation, or unsafe conditions in accordance with facility policy and applicable reporting requirements.
• Supervise, direct, and support all HHA, PCA, and LPN staff on duty during the assigned shift.
• Communicate directly with the Administrator on Call—the RN or Vice President of Assisted Living Services—regarding staffing concerns, resident changes, incidents, emergencies, policy violations, and significant operational issues.
• Contact the Administrator on Call promptly whenever an issue requires clinical guidance, administrative direction, or additional support.
• Complete required daily audits accurately and within established timeframes.
• Correct minor deficiencies when possible and immediately report significant findings to the Administrator on Call.
• Document audit findings, corrective actions taken, unresolved concerns, and required follow-up.
• Make regular rounds throughout the building, resident apartments, and care areas to monitor resident safety, staff performance, and compliance with organizational expectations.
• Assist with managing staffing coverage in accordance with established procedures.
• Coordinate staff responses during emergencies until the RN, Administrator on Call, or emergency personnel assume responsibility.
• Assist with the orientation, training, coaching, and performance monitoring of new and existing staff.
• Provide a clear shift report to the incoming supervisor, including unresolved concerns, audit findings, required follow-up, and significant events.
• Perform other supervisory or operational duties assigned by the RN, Administrator on Call, or Vice President of Assisted Living Services.

Requirements

• Be at least 18 years of age and demonstrate maturity and emotional and mental stability.
• Be able to speak, read, and write English and communicate effectively with residents, families, visitors, and staff.
• Be able to understand and carry out directions, communicate instructions, record messages, and maintain accurate records.
• Demonstrate compassion, patience, professionalism, sound judgment, and a respectful attitude toward residents.
• Demonstrate leadership skills and the ability to direct, support, and hold staff accountable.
• Be in good physical health, as indicated by documentation maintained in the personnel file.
• Maintain all required licenses, certifications, training, and annual in-service education applicable to the position.
• Maintain current CPR and first-aid certification when required by the organization.
• Be dependable and available to respond appropriately to staffing, resident-care, and building concerns during the assigned shift.

Skills

• Leadership
• Communication
• Documentation
• Resident Care
• Staff Supervision
• Emergency Response
• Training
• Coaching
• Performance Monitoring
• Medication Observation
• Personal Care
• Housekeeping
• CPR
• First Aid

Location

• New Hartford, NY 13413

Work Type

• Full Time

Experience Level

• Senior

Education Level

• High School
• Home Health Aide (HHA) certification
• Licensed Practical Nurse (LPN) license

Salary/Compensations

• $18.65 - $22.00 Hourly