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About the Role

As a Service Management Consultant, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint. You will deliver value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. Your work will enable cloud adoption, acceleration, and innovation through ITSM transformation and operating model design.

Responsibilities

Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
Lead/contribute to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
Contribute to campaign development, internal think-tanks, whitepapers, practice development, and offering development.
Engage in training to support career development and skills demand, including certifications.

Requirements

Currently working in a Consulting firm, and/or in industry but having a service management background.
Proven ability to be successful in a matrixed organisation and to enlist support from peers in selling and delivering consulting solutions.
Practical delivery experience implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
Proven track record of successfully delivering engagements and building trusted relationships internally and externally.
Practical experience managing and implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.

Skills

ITIL v4
DevOps
Agile
SIAM methodology
Lean principles
AI
Cloud Advisory
Service Management Transformation
ITSM platforms
Hybrid cloud
Multi-cloud

Location

London
Manchester
Glasgow

Work Type

Hybrid working
Flexible working arrangements

Experience Level

Consulting
Service Management background
Client-facing experience
Delivery experience

Education Level

Certifications

Salary/Compensations

Remuneration package includes flexible benefits options and a variable element dependent on grade and on company and personal performance.

Benefits

Formal training from industry experts on management consulting and client delivery.
Opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
Access to Les Fontaines training environment.
Monthly showcases of digital transformation initiatives.
Monthly team drinks.
Regular leadership connect sessions.
Team away days.
Flexible benefits options.
Employee wellbeing support including 'Mental Health Champions', Thrive and Peppy apps.

About the Company

Capgemini Invent believes difference drives change. As inventive transformation consultants, they blend strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
A responsible and diverse group of 340,000 team members in more than 50 countries.
Over 55-year heritage, trusted by clients to unlock the value of technology.
Delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market leading capabilities in AI, cloud and data, combined with deep industry expertise and partner ecosystem.
Reported 2023 global revenues of €22.5 billion.
Focused on using tech to have a positive social impact, reducing carbon footprint and improving access to a digital world.
Named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.

Equal Opportunity

Capgemini actively promotes inclusion through its core values and Inclusive Futures for All campaign, building environments where employees can bring their whole selves to work.
Capgemini is a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
Offers an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.