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About the Role
The Associate Vice-President, HR, Culture & Colleague Listening plays a pivotal role in shaping how TD listens to colleagues, understands their experience and culture, and turns insights into action. As a people leader, the AVP will lead, coach and develop a high-performing team responsible for advancing TD’s enterprise colleague listening and culture agenda.
Responsibilities
- Set the Enterprise Colleague Listening Strategy
- Own the enterprise listening architecture across relationship surveys, pulse listening, lifecycle listening, targeted research, qualitative listening and emerging listening methodologies.
- Lead the design and delivery of TD's enterprise colleague survey and related listening programs, including survey strategy, content, methodology, governance, reporting and action planning.
- Establish the listening operating model, governance, standards and annual listening calendar, creating clarity on when and how TD listens, how insights are integrated, and how leaders are expected to respond.
- Ensure listening is purposeful and coordinated, balancing the organization's need for insight with a simple, respectful and compelling colleague experience.
- Integrate listening data with other people and business insights to create a holistic view of colleague experience and culture health.
- Translate complex quantitative and qualitative findings into clear enterprise narratives, strategic implications and recommendations for senior executives and key decision-making forums.
- Identify the most important drivers of engagement, experience and culture, and connect those insights to talent, risk and business outcomes.
- Surface emerging colleague themes and risks early, enabling leaders to make informed, timely decisions.
- Strengthen accountability for action by establishing clear expectations, measures and operating rhythms for enterprise and local follow-through.
- Lead the enterprise culture strategy and roadmap, including the activation and evolution of the TD Way
- Translate TD's culture ambition into observable behaviours, practical leadership expectations, organizational practices and measurable culture outcomes.
- Embed the Who We Are behaviours and How We Lead principles into the moments that shape the colleague experience, including leadership, talent practices, performance, recognition, communications, change and ways of working.
- Partner across HR and the businesses to develop integrated activation plans that build awareness, understanding, adoption and accountability.
- Establish measures of culture health and adoption, identifying where behaviours are strengthening and where additional intervention, support or leadership focus is required.
- Establish clear enterprise governance, decision rights, standards and operating rhythms for colleague listening and culture.
- Define meaningful measures of success for colleague experience and culture activation and regularly assess progress against them.
- Develop executive-level reporting that connects colleague sentiment, behaviours, culture adoption and organizational outcomes.
- Apply external research, benchmarking and emerging practices to continually strengthen TD's approach.
- Lead and develop a high-performing team with clear accountability, strong capability and a commitment to exceptional outcomes.
- Manage external partners, vendors and investments as required, ensuring strong outcomes and responsible stewardship of resources.
Requirements
- Undergraduate degree required, preferably in Human Resources, Business, Organizational Psychology or a related discipline
- 10+ years of progressive experience in Human Resources, with demonstrated expertise in colleague/employee listening, organizational culture, employee experience, organizational effectiveness, talent, change or a related discipline.
- Advanced strategic capability with demonstrated experience developing and executing enterprise-wide people, culture or colleague experience strategies within a large, complex organization.
- Strong knowledge of colleague listening, research and insight methodologies, with the ability to translate quantitative and qualitative data into actionable business and people strategies.
- Proven experience leading culture transformation and organizational change, moving from strategy through activation, adoption and measurement.
- Demonstrated people leadership experience, with a strong track record of building, leading, coaching and developing high-performing teams, setting clear accountabilities and creating an inclusive, high-performance environment.
- Strong business acumen, executive presence and judgment, with demonstrated ability to advise senior leaders, influence across organizational boundaries and navigate complex stakeholder environments.
- Exceptional communication, storytelling, presentation and facilitation skills, with the ability to simplify complexity and engage audiences at all levels.
Skills
- colleague/employee listening
- organizational culture
- employee experience
- organizational effectiveness
- talent
- change management
- strategic planning
- research methodologies
- insight translation
- culture transformation
- people leadership
- team development
- business acumen
- executive presence
- communication
- storytelling
- presentation
- facilitation
Location
- Toronto, Ontario, Canada
Work Type
- Full-time
Experience Level
- 10+ years of progressive experience in Human Resources
Education Level
- Undergraduate degree required
- Relevant post-graduate education and/or professional HR accreditation is an asset
Salary/Compensations
- $155,000 - $215,000 CAD
Benefits
- Growth opportunities and skill development
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Training programs
- Online learning platform
- Mentoring programs
About the Company
- TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
- Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
- More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
- TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
- Together, we are reimagining what banking can be for our clients, colleagues and communities.
Equal Opportunity
- TD is committed to providing fair and equitable compensation opportunities to all colleagues.
- We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
- Here at TD, we hire and develop the best.
- Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.