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About the Role
As a Senior Relationship Manager within PNC's Healthcare Business Banking organization, you will coordinate relationship management activities with new and/or existing clients to grow sales, revenue, and market share. This role focuses on acquiring, expanding, and retaining client relationships, providing insights based on client needs, and building effective networks to enhance the client experience.
Responsibilities
- Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
- Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
- Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
- Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
- Presents the full range of PNC's products and services.
- Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
- Identifies and implements client solutions through discovery conversations and collaborates with internal business partners as appropriate.
- Effectively executes on contact management strategy through utilization of available tools and resources.
- Regularly meets with internal business partners to communicate and review business results and pipeline management.
Requirements
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Skills
- Book Of Business
- Client Relationship Building
- Credit Processes
- Credit Products
- Customer Engagement
- Decision Making
- Financial Analysis
- Identifying Sales Opportunities
- Client Relationship Management
- Customer Experience Management.
- Customer Retention
- Decision Making and Critical Thinking
- Effective Communications
- Interpersonal Relationships
- Knowledge Of Customers
- Selling.
- Understanding Customer Needs
Location
- Austin, TX
Work Type
- In-office
Experience Level
- 5+ years of industry-relevant experience
Education Level
- Bachelors
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level; and years of service.
About the Company
- At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
- We are all united in delivering the best experience for our customers.
- We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
- PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Equal Opportunity
- PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
- At PNC we foster an inclusive and accessible workplace.
- We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.